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WARNING
If you make only the minimum repayment/payment each period, you will pay more in interest/profit/fees and it will take you longer to pay off your outstanding balance.

CASHBACK IS JUST THE START

What’s better than cashback, you ask? Higher and instant cashback that only the new Dubai First Cashback Card offers you. No minimum spending, no restrictions on where you shop. Just accumulate the rewards and redeem them immediately through the Dubai First mobile app.

DF Cards

Save more

Get a whopping 6% cashback on supermarket spending, 3% on online purchases and 1% on all else*


Plan better

Enjoy 0% interest Easy Purchase Plans, Loan-on-Phone and Balance Transfer at preferential rates


Live well

  • Unlimited complimentary access to select airport lounges
  • Up to 10% additional cashback on 1,500+ ecommerce sites with SHOP SMART
  • Access to handpicked experiences and offers in cities around the world

*Conditions apply.

6% Cashback

at the supermarket

3% Cashback

on online purchases

Up to 1% Cashback

on everything else

MANAGE YOUR CARD. ON THE GO.

The Dubai First mobile app lets you stay in control of your credit card.

And life, as well.


Take in your spending at a glance

App store Google play
Mobile App
  • Redeem your cashback instantly

  • PAY YOUR CARD BILLS INSTANTLY

  • TURN YOUR PURCHASES INTO INSTALMENT PLANS INSTANTLY

  • BOOK BALANCE TRANSFER AND QUICK CASH INSTANTLY

  • PERSONALIZED DASHBOARD WITH CASHBACK SAVINGS FEATURE AND TAILORED OFFERS

Accident Shield

Accident Shield

With Accident Shield plan, get coverage up to AED 150,000 to cater to any unforeseen eventualities like Death or Permanent Total Disability arising from an accident.

Know more
Credit Shield

Credit Shield

Credit Shield helps you when it matters the most.

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more ease

More ease

Enjoy the convenience of converting your purchases of AED 500 and above into instalment plans instantly through the mobile app.

Know more
cashback

More flexibility

Interest free credit period of up to 56 days when you pay 100% of your outstanding balance.
cashback

More freedom

Avail part of your credit limit as an instant, low-interest loan. You can pay the loan in equal monthly instalments over 3 to 36 months.
cashback

More opportunity

Take advantage of lower interest rates when you transfer your outstanding balance from other bank credit cards to your Cashback card. With a choice to repay the amount in 3 to 36 equal monthly instalments your finances will be easier to manage.

As a Dubai First cardmember, you already have access to a range of privileges and benefits, carefully tailored to suit your needs and lifestyle.

Now you have over 1,000 convenient offsite locations to make your Dubai First monthly credit card bill payments. You will receive a receipt as confirmation and your payment will be credited to your card account within 2 working days.


PAY INSTANTLY THROUGH DUBAI FIRST MOBILE APP

Pay instantly your card balance directly from the mobile app connecting to your bank account through the Central Bank Payment Gateway (UAEPGS). Your balance will be updated instantly.


PAY ONLINE

From UAE Bank account

Pay your Dubai First card bill online from any UAE Bank Account through UAEFTS system. Simply follow these steps: Login to your UAE personal bank account online banking ⇒ Select local UAE Funds transfer ⇒ Enter your Dubai First card number instead of IBAN as a beneficiary and the payment amount ⇒ Proceed with the payment.

Payment will be reflected in your account within 1 working day.


Bank transfer using SWIFT

You can make a payment to your Dubai First card using SWIFT. Please note the following details:
Beneficiary Account - 16-digit credit card number Beneficiary Name - Cardholder name Payment Amount - Amount in Dirhams you are paying SWIFT Code - NBADAEAA


PAY BY CASH

First Abu Dhabi Bank Cash Deposit Machines (FAB CDMs)

Effective 6th December 2019, you can pay your Dubai First Credit Card bills by cash at over 130 FAB CDMs across the UAE.

This 24/7 service is quick and reliable. It takes few easy steps:
Choose Deposits ⇒ Payments ⇒ Credit Card Payments ⇒ Enter card number manually or insert your card ⇒ Insert your payment amount in cash ⇒ Collect the receipt


Payments through the CDMs are real-time transactions, which means your available limit is updated instantly.

Partner Exchange Houses

Pay your Credit Card bill in cash at any branch of the exchange houses listed below.

  • Al Ansari Exchange
  • Al Fardan Exchange
  • Al Ghurair Exchange
  • Redha Al Ansari Exchange

Your payment will be reflected in your credit card account within 2 working days.


PAY BY CHEQUE

Service Desk

Cheque payments can be made at the service desk, Mon-Thu & Sat - 8:00am-5:00pm, Fri - 8:00am-12:30pm, located at First Abu Dhabi Bank, Mirdif Branch (opp. UPTOWN Mirdiff), Dubai. Alternatively, cheques can be mailed to Dubai First, P.O. Box 52053, Dubai, UAE.

The cheque should be drawn in favour of Dubai First with the card number mentioned on the reverse.It takes 7 working days to process the payment after we receive the cheque.

By Mail

You can mail your cheque to Dubai First, PO Box 52053, Dubai, UAE. The cheque should be drawn in favour of “Dubai First” with the card number mentioned on the reverse.

*It takes 7 working days to process the payment after we receive the cheque.


DISCONTINUED PAYMENT OPTIONS

Discontinued options effective 1st December 2019:

  • Payments through Emirates NBD channels including CDMs, BankNet, Mobile app and bank fund transfer
  • Webpay - online payment service
  • SWIFT transfer to Dubai First accounts with EmiratesNBD and Emirates Islamic
  • Standing instructions set prior to December 2019

What is the cashback program?

The cashback program is type of reward points based on a percentage of purchases made with your credit card. Your Cashback Card offers cash back at a value of


6% on supermarket spending

This includes store and online purchases at supermarkets and groceries.


3% on online purchases

This includes travel bookings, school fees, fashion, electronics and other services and products you buy online.*


1% on all other shopping

This includes transaction made in the UAE and abroad.*


0.25% on payments towards government services, insurances, utilities and real estate*


How do I earn cashback?

You can earn cashback rewards by using your credit card to make purchases. You can view your earned rate and amount of cashback on the Dubai First mobile app.


How can I redeem my cashback rewards?

Cashback redemption happens instantly through the mobile app upon your request in a few taps. The redeemed cashback amount is credited to your credit card and your balance is adjusted immediately.

*Terms & Conditions and exclusions apply. For details, view click here..

The above Cashback Rewards programme will be applicable from 15 April 2022. For details on how the cashback will be awarded until then, please click here .

After you've applied and been approved for the Cashback Card, your new card should be delivered by courier within 3-5 business days. Your credit card will arrive in a sealed envelope with instructions for activating the card.

We offer various activation methods to choose from, such as through the mobile app, via SMS or over the phone.


How do I activate a credit card?

1. Activate through the mobile app
The sealed envelope in which the card is delivered has instructions on how to activate the card. Scan the QR code, download the Dubai First mobile app and follow the onscreen directions to activate your card and set your PIN.

Or

2. Call the number on the reverse of the card
Call our 24/7 contact centre on 04-5068888 for assistance to activate your card and set your PIN.

3. Activate via SMS
Send an SMS to 4743 CACT {space} last 4 digits of your card number {space} 4 digit PIN of your choice. Example: if your card ends with 1234 and your chosen PIN is 1357, text CACT 1234 1357.


How long after activating a credit card can I use it?

You can begin using your Cashback Card immediately after verifying receipt or activating the card.

What are account alerts?

Account alerts are notifications about your credit card account – your purchases, due payments, monthly statements or status of your service requests. These alerts, in the form of push notifications, SMS or emails, are received immediately after a transaction or activity on your account. Account alerts differ from emails that we send about our products and services, service messages and special offers.


Do alerts cost me anything?

No, alerts from FAB are free of charge, but message and data rates may apply depending on your telecom provider.

Service at your fingertips

Enjoy the ease and convenience of our SMS Pull services. You can now request services and facilities at the touch of a button. All you need to do is send us a short code through SMS to 4743.

Service Request Short Code
Activate your Card and set PIN CACT followed by the last 4 digits of your card number followed by 4-digit PIN of your choice
Credit Card Balance Information CBAL followed by the last 4-digit of your card number
Request for Loan on Phone LOP
Request for Balance Transfer BT
Request for Easy Purchase Plan EPP
Dial-a-cheque for rent or school fee CHQ
Credit limit increase CLI
Request for card upgrade UPG
Apply for supplementary card ADD
Apply for Cashback Card CASH

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Instant rewards on your daily spending

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Get up to 6% instant cashback

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Your Dubai First mobile journey is just a tap away

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Apply for a balance transfer instantly

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Apply for quick cash instantly

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Book your Easy Purchase Plans instantly

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Schedule of charges

Frequently Asked Questions

How do I change or update my mobile number or email address?

You can update your mobile number or email address through the Dubai First Mobile app

- From the Home screen, tap the profile icon on the top left corner
- Select the desired option to edit your information such as mobile number, email address and home address

How can I activate my credit card?

You can activate your card using our mobile app

- To activate your card, you can either tap on the 'New' bubble displayed on the home screen or tap on credit icon on the bottom panel of the screen
- Swipe to find your new card
- Tap on 'Activate card'
- Enter the last 4 digits of your credit card followed by a 4-digit PIN number of your choice
- Enter the 6-digit OTP sent to your registered mobile number
- Your credit card is activated instantly

How do I access/view/download my credit card e-statement?

You can view and download the credit card e-statement in the mobile app

- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find your card
- Select 'Statements' option for the displayed credit card

How can I view the outstanding balance on my credit card and check my account details?

The available and outstanding balances are displayed on the home screen of your Dubai First Mobile app once you've logged in. For complete details of your card account:

- Tap on the credit card icon on the bottom panel
- Swipe to find your card
- Select 'Credit Card Info' option for the displayed credit card
- Your credit card details will be displayed

How can I view and redeem my rewards?

The home page will display the total rewards earned. Cashback rewards can be redeemed instantly through the mobile app:

- Click on 'My cashback' ribbon
- Either clicked on the total redeemable amount as displayed, or enter the amount you wish to redeem
- Click on ‘Continue’ to confirm redemption

Your cashback is redeemed instantly, and the available outstanding balance is updated.

For redemption of miles and points, please call us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

How to change my credit card PIN?

You can change your PIN through the mobile app

- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find your card
- Tap on ‘Reset PIN’ icon found under your credit card
- Enter your new PIN
- Enter the 6-digit OTP sent to your registered mobile number
- Your PIN is reset instantly

How do I apply for Balance Transfer or Quick Cash on my Dubai First Credit Card?

You can apply for Balance Transfer or Quick Cash through our mobile app

- Tap on the ‘Instalments’ icon on the bottom panel of the screen
- Select 'Balance Transfer' or ‘Quick Cash’
- Fill in the necessary information including the other bank card or account details
- Choose the plan duration
- Read the 'Terms and Conditions' and accept by toggling the button to green
- Tap on 'Confirm'

How do I apply for an Easy Payment instalment plan on purchase/s transaction made on my Dubai First Credit Card?

You can apply for Easy Payment instalment plan through our mobile app

- Tap on the ‘Instalments’ icon on the bottom panel of the screen
- Select 'Easy Purchase Plan'
- Tap 'Choose Plan' below the transaction you want to convert into instalments
- Choose the plan duration
- Read the 'Terms and Conditions' and accept by toggling the button to green
- Tap on 'Confirm'

You can also simply tap on 'Choose Plan' below the transaction you want to convert from the 'Transactions' on the Home screen. Follow the above steps.

My credit card will soon expire. How do I get my replacement card?

Your credit card will be renewed and delivered by courier before your current card expires. If your card has expired and you haven't received the replacement card, please call us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

How can I raise a dispute on my credit card transactions?

To raise a dispute, download and complete the forms below and email it to us here.

Credit Card Transaction Dispute Form

 

Note:
1. Complete all information on the form including the dispute reason
2. You can dispute the transaction within 60 days from the transaction date
3. All forms must be opened with Adobe Reader

How do I block my credit card if lost?

In case your card is lost, stolen or you suspect fraudulent activity, first freeze the card through the mobile app and then call us immediately on 04-5068888 (within UAE) or +97143528228 (from outside UAE). To freeze the card instantly:

- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find the compromised card
- Tap on the 'Freeze' icon found under your credit card

How can I request for services?

For services that are not captured in the service request menu, please call us on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

How to make a payment for my card?

You can make payments through the mobile app

- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find your card
- Tap on 'Pay'
- Select the minimum payment due amount, total payment due amount, or enter an amount of your choice
- Tap 'Continue' to proceed to the payment gateway where you can pay with any debit card issued in the UAE

Alternatively, you can make payments online using UAE FTS, by cash through the FAB CDMs, and at select exchange houses. For details, click here.

How can I cancel my credit card?

To cancel your Dubai First credit card:

Clear the total outstanding/unbilled interest due on your credit card.
Next, contact us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE) and request the cancellation.

Higher, Instant Cashback

Apply for your Cashback Card instantly on the Dubai First Mobile app.

The start to your mobile-first experience with the next generation credit card

  • Apply for your credit cards instantly.
  • Enjoy an easy, seamless and intuitive experience.
  • No paperwork. No in-person meetings required.
  • All you need is your Emirates ID and IBAN.

Customer Care is here to help

To inquire about products and services found at Dubai First website, contact us by phone or e-mail, and we'll gladly assist you.


Dubai First Service Desk

First Abu Dhabi Bank,
Mirdif Branch (opp. Uptown Mirdiff)
P.O. Box 52053
Working hours: Mon-Thu & Sat – 8:00am-5:00pm, Fri – 8:00am-12:30pm

Talk to us

For inquiries 800 33
Existing customers within the UAE 04-506 8888 or international collect call +971 4 352 8228