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Warning
If you make only the minimum repayment/payment each period, you will pay more in interest/profit/fees and it will take you longer to pay off your outstanding balance.
Slicepay
Pay for the things you love in 4 interest-free instalments with the new digital SlicePay Card.
Take control of your finances with SlicePay, a new digital card from Dubai First.
Slice your purchases into 4 easy instalments, with no interest or processing fee.
Conditions apply.
Enjoy Slice Pay free for one year
Apply for a new Dubai First Slice Pay Card and get a complete waiver of your annual card fee of AED 99.
Discover Our Cards
Cashback Card
Cashback Card
What’s better than cashback, you ask? Higher and instant cashback that only the new Dubai First Cashback Card offers you.
- First year Free
Apply for a new Dubai First Cashback Card and spend AED 5,000 using your digital wallet to get your annual fee back.
- Save more
Get a whopping 5% cashback on supermarket spending, dining and fuel, and 0.50% on your domestic and international purchases.
- Plan better
Enjoy 0% interest Easy Purchase Plans, Loan-on-Phone and Balance Transfer at preferential rates.
- Live well
- Movie tickets from just AED 20 at VOX cinemas.
- Unlimited complimentary access to select airport lounges.
- Access to hundreds of buy-1-get-1 offers including spa treatments, travel offers, fine dining and much more.
Low-Rate Card
Introducing the Dubai First Low-Rate Card, an affordable, smart and flexible way to reduce credit card debt, finance large purchases and enjoy life cost effectively.
- Get the first year on us
Apply today, spend AED 5,000 using your digital wallet in the first 30 days, and get your annual fee back.
- Interest rate of 1.99% per month
Save on credit card interest with a low rate of just 1.99% per month on your purchases.
- Minimum payments from 3% Benefit from the lowest minimum monthly payment of just 3% .
- Annual membership fee waiver
Enjoy a competitive annual membership fee of only AED 300, which is reversed when you spend AED 24,000 within 12 months.
Low-Rate Card exclusive to UAE Nationals
Dubai First Low-Rate Card exclusive to UAE nationals is an affordable, smart and flexible way to reduce credit card debt, finance large purchases and enjoy life cost effectively.
- Get the first year on us
Apply today, spend AED 5,000 using your digital wallet in the first 30 days, and get your annual fee back.
- Interest rate of 1.5% per month
Save on credit card interest with a low rate of just 1.5% per month on your purchases.
- Minimum payments from 3%
Benefit from the lowest minimum monthly payment of just 3% .
- Annual membership fee waiver
Enjoy a competitive annual membership fee of only AED 300, which is reversed when you spend AED 24,000 within 12 months.
The Dubai First Mobile App lets you stay in control of your credit card.
- Redeem your cashback instantly
- Pay your card bills instantly
- Turn your purchases into instalment plans instantly
- Book balance transfer and quick cash instantly
- Personalised dashboards with cashback savings feature and tailored offers
Sign up for the good life
Make the most of every moment. The Dubai First card opens up a world of opportunities that enhance your everyday life, even as you manage your finances like a pro.
Movie tickets from just AED 20
Enjoy exclusive promotions at VOX cinemas. Get four standard movie tickets every month for only AED 20 on weekends, and a 20% discount on food & beverage purchases throughout the year.
‘Buy 1 Get 1’ offers on leisure, entertainment, and more
Download the Mastercard ‘Buy 1 Get 1’ mobile app and get access to 900+ offers including spa treatments, travel offers, fine dining and much more.
Ship your online purchases for less using MyUS
Shop at over 100,000 U.S. retailers, including Apple, Amazon and Ralph Lauren and get fast, reliable, affordable international shipping with MyUS.
Exclusive offers at The Bicester Village Shopping Collection in Europe
The Bicester Village Shopping Collection is defined by its luxury brands, charming open-air ‘village’ settings and, not least, exceptional value for money.
10% off luxury clothing online with Farfetch
With over 3,000 different luxury fashion brands, Farfetch offers an unrivalled range of incredible products from the world’s best designers and boutiques.
30% off at Lingokids
Millions of families and teachers across the globe use Lingokids as a fun learning tool.
Upgrade your travel experience
Unlimited complimentary lounge access
Unwind and make travelling something to look forward to with the Mastercard Travel Pass app providing unlimited, complimentary access to regional and international lounges. Register your Dubai First Mastercard and search for the lounges near you.
Up to 8% off on your travel with Cleartrip
Visit Cleartrip and book any round trip, international airfare or hotel using your Platinum Mastercard to enjoy an up to 8% discount on your travel booking.
Up to 20% off Avis car rental worldwide
You can now enjoy up to 20% off your next car rental with Avis and a complimentary upgrade with every rental when you book with your Dubai First Mastercard Card.
Priceless Cities - handpicked experiences worldwide
Priceless Cities is a programme available exclusively to Mastercard cardholders and provides access to unforgettable experiences in the cities where you live and travel.
Travel visa assistance
Simple and quick travel visa application for the global traveler. Apply and book visa appointments online through Fulfill Solutions, for a flat fee of USD 15.
Up to 10% back on Booking.com
Booking.com seamlessly connects millions of travelers to memorable experiences, a variety of transportation options and over 6.2 million incredible places to stay – from homes to hotels and much more.
Money Matters
With greater financial privileges comes greater freedom. The Dubai First Card lets you make the most of the benefits even as you enjoy the good life.
More flexibility
Interest free credit period of up to 56 days when you pay 100% of your outstanding balance.
More freedom
Avail part of your credit limit as an instant, low-interest loan. You can pay the loan in equal monthly instalments over 3 to 36 months.
More opportunity
Take advantage of lower interest rates when you transfer your outstanding balance from other bank credit cards to your Dubai First card. With a choice to repay the amount in 3 to 36 equal monthly instalments your finances will be easier to manage.
Accident Shield
With Accident Shield, get coverage up to AED 150,000 to cater to any unforeseen eventualities like Death or Permanent Total Disability arising from an accident.
More ease
Enjoy the convenience of converting your purchases of AED 500 and above into instalment plans instantly through the mobile app.
More flexibility
Interest free credit period of up to 56 days when you pay 100% of your outstanding balance.
More freedom
Avail part of your credit limit as an instant, low-interest loan. You can pay the loan in equal monthly instalments over 3 to 36 months.
More opportunity
Take advantage of lower interest rates when you transfer your outstanding balance from other bank credit cards to your Dubai First card. With a choice to repay the amount in 3 to 36 equal monthly instalments your finances will be easier to manage.
Pay card balance
As a Dubai First cardmember, you already have access to a range of privileges and benefits, carefully tailored to suit your needs and lifestyle.
You have over 1,000 convenient offsite locations to make your Dubai First monthly credit card bill payments. You will receive a receipt as confirmation and your payment will be credited to your card account within 2 working days.
Pay instantly through the Dubai First Mobile App
Pay your card balance directly from the mobile app connecting to your bank account through the Central Bank Payment Gateway (UAEPGS). Your balance will be updated instantly.
What is the cashback programme?
The cashback programme is a type of reward points system based on a percentage of purchases made with your credit card. Your Cashback Card offers cashback at values of:
How do I earn cashback?
You can earn cashback rewards by using your credit card to make purchases. You can view your earned rate and amount of cashback on the Dubai First mobile app.
How can I redeem my cashback rewards?
Cashback redemption happens instantly through the mobile app upon your request in a few taps. The redeemed cashback amount is credited to your credit card and your balance is adjusted immediately.
*Terms & Conditions and exclusions apply. For details, view click here.
After you've applied and been approved for the Dubai First Card, your new card should be delivered by courier within 3-5 business days. Your credit card will arrive in a sealed envelope with instructions for activating the card.
We offer various activation methods to choose from, such as through the mobile app, via SMS or over the phone.
How do I activate a credit card?
-
Activate through the mobile app
The sealed envelope in which the card is delivered has instructions on how to activate the card. Scan the QR code, download the Dubai First mobile app and follow the onscreen directions to activate your card and set your PIN.
Or
- Call the number on the reverse of the card
Call our 24/7 contact centre on 600545500 for assistance to activate your card and set your PIN. - Activate via SMS
Send an SMS to 4743 CACT {space} last 4 digits of your card number {space} 4 digit PIN of your choice. Example: if your card ends with 1234 and your chosen PIN is 1357, text CACT 1234 1357.
How long after activating a credit card can I use it?
You can begin using your Dubai First Card immediately after verifying receipt or activating the card.
What are account alerts?
Account alerts are notifications about your credit card account – your purchases, due payments, monthly statements or status of your service requests. These alerts, in the form of push notifications, SMS or emails, are received immediately after a transaction or activity on your account. Account alerts differ from emails that we send about our products and services, service messages and special offers.
Do alerts cost me anything?
No, alerts from FAB are free of charge, but message and data rates may apply depending on your telecom provider.
Service at your fingertips
Enjoy the ease and convenience of our SMS Pull services. You can now request services and facilities at the touch of a button. All you need to do is send us a short code through SMS to 4743.
| Service Request | Short Code |
|---|---|
| Activate your Card and set PIN | CACT followed by the last 4 digits of your card number followed by 4-digit PIN of your choice |
| Credit Card Balance Information | CBAL followed by the last 4-digit of your card number |
| Request for Loan on Phone | LOP |
| Request for Balance Transfer | BT |
| Request for Easy Purchase Plan | EPP |
| Dial-a-cheque for rent or school fee | CHQ |
| Credit limit increase | CLI |
| Request for card upgrade | UPG |
| Apply for supplementary card | ADD |
| Apply for Cashback Card | CASH |
Videos
Find out more about our Fees, Terms & Conditions
Find out more about our Fees, Terms & Conditions
Contact us
How do I change or update my mobile number or email address?
You can update your mobile number or email address through the Dubai First Mobile app
- From the Home screen, tap the profile icon on the top left corner
- Select the desired option to edit your information such as mobile number, email address and home address
How can I activate my credit card?
You can activate your card using our mobile app
- To activate your card, you can either tap on the 'New' bubble displayed on the home screen or tap on credit icon on the bottom panel of the screen
- Swipe to find your new card
- Tap on 'Activate card'
- Enter the last 4 digits of your credit card followed by a 4-digit PIN number of your choice
- Enter the 6-digit OTP sent to your registered mobile number
- Your credit card is activated instantly
How do I access/view/download my credit card e-statement?
You can view and download the credit card e-statement in the mobile app
- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find your card
- Select 'Statements' option for the displayed credit card
How can I view the outstanding balance on my credit card and check my account details?
The available and outstanding balances are displayed on the home screen of your Dubai First Mobile app once you've logged in. For complete details of your card account:
- Tap on the credit card icon on the bottom panel
- Swipe to find your card
- Select 'Credit Card Info' option for the displayed credit card
- Your credit card details will be displayed
How can I view and redeem my rewards?
The home page will display the total rewards earned. Cashback rewards can be redeemed instantly through the mobile app:
- Click on 'My cashback' ribbon
- Either clicked on the total redeemable amount as displayed, or enter the amount you wish to redeem
- Click on ‘Continue’ to confirm redemption
Your cashback is redeemed instantly, and the available outstanding balance is updated.
For redemption of miles and points, please call us anytime on 600545500 (within UAE) or +97143528228 (from outside UAE).
How to change my credit card PIN?
You can change your PIN through the mobile app
- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find your card
- Tap on ‘Reset PIN’ icon found under your credit card
- Enter your new PIN
- Enter the 6-digit OTP sent to your registered mobile number
- Your PIN is reset instantly
How do I apply for Balance Transfer or Quick Cash on my Dubai First Credit Card?
You can apply for Balance Transfer or Quick Cash through our mobile app
- Tap on the ‘Instalments’ icon on the bottom panel of the screen
- Select 'Balance Transfer' or ‘Quick Cash’
- Fill in the necessary information including the other bank card or account details
- Choose the plan duration
- Read the 'Terms and Conditions' and accept by toggling the button to green
- Tap on 'Confirm'
How do I apply for an Easy Payment instalment plan on purchase/s transaction made on my Dubai First Credit Card?
You can apply for Easy Payment instalment plan through our mobile app
- Tap on the ‘Instalments’ icon on the bottom panel of the screen
- Select 'Easy Purchase Plan'
- Tap 'Choose Plan' below the transaction you want to convert into instalments
- Choose the plan duration
- Read the 'Terms and Conditions' and accept by toggling the button to green
- Tap on 'Confirm'
You can also simply tap on 'Choose Plan' below the transaction you want to convert from the 'Transactions' on the Home screen. Follow the above steps.
My credit card will soon expire. How do I get my replacement card?
Your credit card will be renewed and delivered by courier before your current card expires. If your card has expired and you haven't received the replacement card, please call us anytime on 600545500 (within UAE) or +97143528228 (from outside UAE).
How can I raise a dispute on my credit card transactions?
To raise a dispute, download and complete the forms below and email it to us here.
Credit Card Transaction Dispute Form
Note:
- Complete all information on the form including the dispute reason
- You can dispute the transaction within 60 days from the transaction date
- All forms must be opened with Adobe Reader
How do I block my credit card if lost?
In case your card is lost, stolen or you suspect fraudulent activity, first freeze the card through the mobile app and then call us immediately on 04-5068888 (within UAE) or +97143528228 (from outside UAE). To freeze the card instantly:
- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find the compromised card
- Tap on the 'Freeze' icon found under your credit card
How can I request for services?
For services that are not captured in the service request menu, please call us on 04-5068888 (within UAE) or +97143528228(from outside UAE).
How to make a payment for my card?
You can make payments through the mobile app
- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find your card
- Tap on 'Pay'
- Select the minimum payment due amount, total payment due amount, or enter an amount of your choice
- Tap 'Continue' to proceed to the payment gateway where you can pay with any debit card issued in the UAE
Alternatively, you can make payments online using UAE FTS, by cash through the FAB CDMs, and at select exchange houses. For details, click here.
How can I cancel my credit card?
To cancel your Dubai First credit card:
Clear the total outstanding/unbilled interest due on your credit card.
Next, contact us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE) and request the cancellation.
How does the Virtual Agent work?
The Virtual Agent is powered by Artificial Intelligence and it utilises a combination of machine learning and natural language understanding to get a sense of your word choices and infer their intent by examining the context of the call. Its machine learning capabilities become more intuitive the more you interact with it. So go ahead, experience the Virtual Agent that is ready to help you find answers and direct you to the right solutions.
Is the Virtual Agent safe and easy to use?
The Virtual Agent uses secure multifactor authentication through voice biometric recognition. You simply call the IVR from your registered mobile number and say, “My voice is my password” to continue conversing with our Virtual Agent.
What Virtual Agent services are available?
- Balance enquiry
- PIN change
- Last five transactions information
How do I use the Virtual Agent?
Please call our Telephone Banking Services on 04-5068888.
Do I still need to navigate through the IVR menu to use the Virtual Agent?
You no longer need to navigate through the menu system to access information within the IVR. You simply need to state the reason for your call and our Virtual Agent will understand and provide you with the solution.
What if I want to hear the information again?
At the end of each enquiry, you can ask the Virtual Agent to “Repeat” the information to hear it again before you move on to the next service or enquiry.
Do I need to call back if I want more services?
The Virtual Agent can provide you with additional services after completing your original service request. For example, after checking your credit card balance, you can request a statement simply by saying “I need my credit card statement”, then move on to activate your new credit card or block a card on a single call.
What if I want to speak to a human?
The Virtual Agent has inbuilt intelligence to understand the nature of the service you require and route to the relevant channel such as self-service or a Customer Service Agent.
Apply for your Dubai First Card instantly on the Dubai First Mobile app.
The start to your mobile-first experience with the next generation credit card
- Apply for your credit cards instantly.
- Enjoy an easy, seamless and intuitive experience.
- No paperwork. No in-person meetings required.
- All you need is your Emirates ID and IBAN.
Customer Care is here to help
To inquire about products and services found at Dubai First website, contact us by phone or e-mail, and we'll gladly assist you.
| For inquiries | Existing customers within the UAE |
|---|---|
| 800 33 | 600545500 |
| International Call | Email ID |
|---|---|
| +971 4 352 8228 | contactus@dubaifirst.com |