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WARNING
If you make only the minimum repayment/payment each period, you will pay more in interest/profit/fees and it will take you longer to pay off your outstanding balance.
Balance transfer Quick cash

SLICEPAY

Pay for the things you love in 4 interest-free instalments with the new digital SlicePay Card.


It’s even easier to Buy Now Pay Later with SlicePay, a new digital card that lets you purchase the things
you love and pay in 4 interest-free instalments. Benefit from no processing fees and use SlicePay almost everywhere
Mastercard is accepted in the UAE.

Learn more

CASHBACK CARD

What’s better than cashback, you ask? Higher and instant cashback that only the new Dubai First Cashback Card offers you.

Save more

Get a whopping 5% cashback on supermarket spending, dining and fuel, 3% on international spends and 1% on other purchases.


Plan better

Enjoy 0% interest Easy Purchase Plans, Loan-on-Phone and Balance Transfer at preferential rates.


Live well

  • Movie tickets from just AED 20 at VOX cinemas
  • Unlimited complimentary access to select airport lounges
  • Access to hundreds of buy-1-get-1 offers including spa treatments, travel offers, fine dining and much more

Conditions apply.

LOW-RATE CARD

Introducing the Dubai First Low-Rate Card, an affordable, smart and flexible way to reduce credit card debt, finance large purchases and enjoy life cost effectively.

Interest rate of 1.99% per month

Save on credit card interest with a low rate of just 1.99% per month on your purchases.


Minimum payments from 3%

Benefit from the lowest minimum monthly payment of just 3% .


Annual membership fee waiver

Enjoy a competitive annual membership fee of only AED 300, which is reversed when you spend AED 24,000 within 12 months.

Conditions apply.

LOW-RATE CARD
exclusive to UAE Nationals

Dubai First Low-Rate Card exclusive to UAE nationals is an affordable, smart and flexible way to reduce credit card debt, finance large purchases and enjoy life cost effectively.

Interest rate of 1.5% per month

Save on credit card interest with a low rate of just 1.5% per month on your purchases.


Minimum payments from 3%

Benefit from the lowest minimum monthly payment of just 3% .


Annual membership fee waiver

Enjoy a competitive annual membership fee of only AED 300, which is reversed when you spend AED 24,000 within 12 months.

Conditions apply.

MANAGE YOUR CARD. ON THE GO.

The Dubai First mobile app lets you stay in control of your credit card.

And life, as well.


Take in your spending at a glance

Download Dubai First mobile app from App Store Download Dubai First mobile app from Google Play
  • Redeem your cashback instantly

  • PAY YOUR CARD BILLS INSTANTLY

  • TURN YOUR PURCHASES INTO INSTALMENT PLANS INSTANTLY

  • BOOK BALANCE TRANSFER AND QUICK CASH INSTANTLY

  • PERSONALIZED DASHBOARD WITH CASHBACK SAVINGS FEATURE AND TAILORED OFFERS

Accident Shield

With Accident Shield plan, get coverage up to AED 150,000 to cater to any unforeseen eventualities like Death or Permanent Total Disability arising from an accident.

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Credit Shield

Credit Shield helps you when it matters the most.

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More ease

Enjoy the convenience of converting your purchases of AED 500 and above into instalment plans instantly through the mobile app.

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More flexibility

Interest free credit period of up to 56 days when you pay 100% of your outstanding balance.

More freedom

Avail part of your credit limit as an instant, low-interest loan. You can pay the loan in equal monthly instalments over 3 to 36 months.

More opportunity

Take advantage of lower interest rates when you transfer your outstanding balance from other bank credit cards to your Dubai First card. With a choice to repay the amount in 3 to 36 equal monthly instalments your finances will be easier to manage.

What are account alerts?

Account alerts are notifications about your credit card account – your purchases, due payments, monthly statements or status of your service requests. These alerts, in the form of push notifications, SMS or emails, are received immediately after a transaction or activity on your account. Account alerts differ from emails that we send about our products and services, service messages and special offers.


Do alerts cost me anything?

No, alerts from FAB are free of charge, but message and data rates may apply depending on your telecom provider.

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Get better savings with the Dubai First Cashback card

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Instant rewards on your daily spending

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Your Dubai First mobile journey is just a tap away

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Apply for a balance transfer instantly

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Apply for quick cash instantly

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Book your Easy Purchase Plans instantly

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Schedule of charges

Frequently Asked Questions

You can update your mobile number or email address through the Dubai First Mobile app

  • From the Home screen, tap the profile icon on the top left corner
  • Select the desired option to edit your information such as mobile number, email address and home address

You can activate your card using our mobile app

  • To activate your card, you can either tap on the 'New' bubble displayed on the home screen or tap on credit icon on the bottom panel of the screen
  • Swipe to find your new card
  • Tap on 'Activate card'
  • Enter the last 4 digits of your credit card followed by a 4-digit PIN number of your choice
  • Enter the 6-digit OTP sent to your registered mobile number
  • Your credit card is activated instantly

You can view and download the credit card e-statement in the mobile app

  • Tap on the credit card icon on the bottom panel of the screen
  • Swipe to find your card
  • Select 'Statements' option for the displayed credit card

The available and outstanding balances are displayed on the home screen of your Dubai First Mobile app once you've logged in. For complete details of your card account:

  • Tap on the credit card icon on the bottom panel
  • Swipe to find your card
  • Select 'Credit Card Info' option for the displayed credit card
  • Your credit card details will be displayed

The home page will display the total rewards earned. Cashback rewards can be redeemed instantly through the mobile app:

  • Click on 'My cashback' ribbon
  • Either clicked on the total redeemable amount as displayed, or enter the amount you wish to redeem
  • Click on ‘Continue’ to confirm redemption

Your cashback is redeemed instantly, and the available outstanding balance is updated.

For redemption of miles and points, please call us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

You can change your PIN through the mobile app

  • Tap on the credit card icon on the bottom panel of the screen
  • Swipe to find your card
  • Tap on ‘Reset PIN’ icon found under your credit card
  • Enter your new PIN
  • Enter the 6-digit OTP sent to your registered mobile number
  • Your PIN is reset instantly

You can apply for Balance Transfer or Quick Cash through our mobile app

  • Tap on the ‘Instalments’ icon on the bottom panel of the screen
  • Select 'Balance Transfer' or ‘Quick Cash’
  • Fill in the necessary information including the other bank card or account details
  • Choose the plan duration
  • Read the 'Terms and Conditions' and accept by toggling the button to green
  • Tap on 'Confirm'

You can apply for Easy Payment instalment plan through our mobile app

  • Tap on the ‘Instalments’ icon on the bottom panel of the screen
  • Select 'Easy Purchase Plan'
  • Tap 'Choose Plan' below the transaction you want to convert into instalments
  • Choose the plan duration
  • Read the 'Terms and Conditions' and accept by toggling the button to green
  • Tap on 'Confirm'

You can also simply tap on 'Choose Plan' below the transaction you want to convert from the 'Transactions' on the Home screen. Follow the above steps.

Your credit card will be renewed and delivered by courier before your current card expires. If your card has expired and you haven't received the replacement card, please call us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

To raise a dispute, download and complete the forms below and email it to us here.

Credit Card Transaction Dispute Form

Note:

  • Complete all information on the form including the dispute reason
  • You can dispute the transaction within 60 days from the transaction date
  • All forms must be opened with Adobe Reader

In case your card is lost, stolen or you suspect fraudulent activity, first freeze the card through the mobile app and then call us immediately on 04-5068888 (within UAE) or +97143528228 (from outside UAE). To freeze the card instantly:

  • Tap on the credit card icon on the bottom panel of the screen
  • Swipe to find the compromised card
  • Tap on the 'Freeze' icon found under your credit card

For services that are not captured in the service request menu, please call us on 04-5068888 (within UAE) or +97143528228 (from outside UAE).

You can make payments through the mobile app

  • Tap on the credit card icon on the bottom panel of the screen
  • Swipe to find your card
  • Tap on 'Pay'
  • Select the minimum payment due amount, total payment due amount, or enter an amount of your choice
  • Tap 'Continue' to proceed to the payment gateway where you can pay with any debit card issued in the UAE

Alternatively, you can make payments online using UAE FTS, by cash through the FAB CDMs, and at select exchange houses. For details, click here.

To cancel your Dubai First credit card:

Clear the total outstanding/unbilled interest due on your credit card.
Next, contact us anytime on 04-5068888 (within UAE) or +97143528228 (from outside UAE) and request the cancellation.

Instant cashback, flexible payments

Apply for your Dubai First Card instantly on the Dubai First Mobile app.

The start to your mobile-first experience with the next generation credit card

  • Apply for your credit cards instantly.
  • Enjoy an easy, seamless and intuitive experience.
  • No paperwork. No in-person meetings required.
  • All you need is your Emirates ID and IBAN.

Customer Care is here to help

To inquire about products and services found at Dubai First website, contact us by phone or e-mail, and we'll gladly assist you.


Talk to us

For inquiries 800 33
Existing customers within the UAE 04-506 8888
or international collect call +971 4 352 8228