Welcome to Help and Support.
Here’s where you can download forms, browse through frequently asked questions and get in touch with us.
Servicing toolkit
After you've applied and been approved for the Dubai First Card, your new card should be delivered by courier within 3-5 business days. Your credit card will arrive in a sealed envelope with instructions for activating the card.
We offer various activation methods to choose from, such as through the mobile app, via SMS or over the phone.
How do I activate a credit card?
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Activate through the mobile app
The sealed envelope in which the card is delivered has instructions on how to activate the card. Scan the QR code, download the Dubai First mobile app and follow the onscreen directions to activate your card and set your PIN.
Or
- Call the number on the reverse of the card
Call our 24/7 contact centre on 600545500 for assistance to activate your card and set your PIN. - Activate via SMS
Send an SMS to 4743 CACT {space} last 4 digits of your card number {space} 4 digit PIN of your choice. Example: if your card ends with 1234 and your chosen PIN is 1357, text CACT 1234 1357.
How long after activating a credit card can I use it?
You can begin using your Dubai First Card immediately after verifying receipt or activating the card.
As a Dubai First cardmember, you already have access to a range of privileges and benefits, carefully tailored to suit your needs and lifestyle.
You have over 1,000 convenient offsite locations to make your Dubai First monthly credit card bill payments. You will receive a receipt as confirmation and your payment will be credited to your card account within 2 working days.
Pay instantly through the Dubai First Mobile App
Pay your card balance directly from the mobile app connecting to your bank account through the Central Bank Payment Gateway (UAEPGS). Your balance will be updated instantly.
What is the cashback programme?
The cashback programme is a type of reward points system based on a percentage of purchases made with your credit card. Your Cashback Card offers cashback at values of:
How do I earn cashback?
You can earn cashback rewards by using your credit card to make purchases. You can view your earned rate and amount of cashback on the Dubai First mobile app.
How can I redeem my cashback rewards?
Cashback redemption happens instantly through the mobile app upon your request in a few taps. The redeemed cashback amount is credited to your credit card and your balance is adjusted immediately.
*Terms & Conditions and exclusions apply. For details, view click here.
Service Request Forms
Download the form you need in an instant.
Discover Mobile Banking with Dubai First.
- Redeem your cashback instantly
- Pay your card bills instantly
- Turn your purchases into instalment plans instantly
- Book balance transfer and quick cash instantly
- Personalised dashboards with cashback savings feature and tailored offers
Looking for more?
View all of our helpful FAQsYou can do this through the Dubai First Mobile app:
- From the Home screen, tap the profile icon on the top left corner
- Select the desired option to edit your information such as mobile number, email address and home address
You can activate your card using our mobile app:
- You can either tap on the 'New' bubble displayed on the home screen or tap on the credit icon on the bottom panel of the screen
- Swipe to find your new card
- Tap on 'Activate card'
- Enter the last 4 digits of your credit card followed by a 4-digit PIN number of your choice
- Enter the 6-digit OTP sent to your registered mobile number
- Your credit card is activated instantly
You can do all this in the mobile app:
- Tap on the credit card icon on the bottom panel of the screen
- Swipe to find your card
- Select 'Statements' option for the displayed credit card
The available and outstanding balances are displayed on the home screen of your Dubai First Mobile app once you've logged in. For complete details of your card account:
- Tap on the credit card icon on the bottom panel
- Swipe to find your card
- Select 'Credit Card Info' option for the displayed credit card
- Your credit card details will be displayed
Still need more support?
Visit our dedicated Help and Support page for more, or reach out on:
| For inquiries | Existing customers within the UAE |
|---|---|
| 800 33 | 600545500 |
| International Calls | Email ID |
|---|---|
| +971 4 352 8228 | contactus@dubaifirst.com |