Utility Bill Payment Service

This Service is temporarily unavailable through the IVR, Mobile app and Online Banking channels.

For more information please call our 24/7 Contact Centre on 04-5068888.

Pay your utility bills over the phone with your Dubai First credit card at your convenience…

Paying Your Utility Bills is easy !!

  • Please keep the Etisalat / Dewa bill ready and call 04-506 8888
  • Press 2 for “English” / 1 for Arabic THEN press 1 for “Existing Customers”
  • Enter your 16-digit Dubai First Credit Card number and your Telephone Identification number (TIN)
  • Press 3 for Utility Bill Payment

Press 1 for Etisalat Bills

  • Press 1 to pay for your fixed line bill
  • Press 2 to pay for your GSM mobile bill
  • Press 3 to pay for your Al Shamil or Dial-up Internet account bill
  • Press 4 to pay for your E-Vision account bill
  • Press 5 to recharge or renew your Wasel account
  • Once you have made a selection, you will then be asked to follow simple instructions to pay your Etisalat bill

Press 2 to pay your Dubai Electricity and Water Authority Bills

  • You will then be asked to follow simple instructions to pay your Dewa bill

Your Etisalat bill payment will reflect immediately, and your Utility Bill will reflect within 3 working days. Payment details will appear in your next monthly statement.

What’s more! This service is offered to you at no extra charge, and is available 24 hours a day. So you can pay your utility bills at your convenience.