Terms and Conditions

Arabic

IMPORTANT NOTICE

With effect from 1 August 2007, these Terms and Conditions shall apply to all Cards (as defined below). Cardmembers (as defined below) who were issued Dubai Bank Cards on or before 31 December 2006 will be deemed to have automatically transferred to Dubai First Private Joint Stock Company, United Arab Emirates (hereinafter referred to as “Dubai First”) all their obligations, instructions, securities, collateral, guarantees, documents and information which were originally issued to Dubai Bank as part of opening and continuing their Card Account.

In consideration for Dubai First agreeing to make available, or continue to make available, a Card to the Cardmember at the Cardmember’s request, the Cardmember hereby agrees to be bound by the following Terms and Conditions:

1. DEFINITION OF GENERAL TERMS

In these Terms and Conditions where the context so admits the following expressions shall have the meanings herein designated unless otherwise specified

  • ATM” means an automated teller machine or any card operated machine, which accepts the Card for the purpose of issuing cash to the Cardmember
  • Dubai First” means Dubai First Private Joint Stock Company.
  • "Primary Cardmember” means the person to whom Dubai First has issued the Primary Card and for whom the Card Account is first opened by Dubai First.
  • Primary Card” means a Card belonging to a Primary Cardmember.
  • Bill Payment Center” (BPC) means any machine designated by Dubai First for the purpose of depositing cash or cheque payments.
  • Cheque Deposit Box” (CDB) means any secure box designated by Dubai First for the purpose of depositing cheque payments.
  • "Card” means Dubai First Visa and/or the Dubai First MasterCard credit card issued by Dubai First to the Card member; and include any Primary Card, Supplementary Card and Replacement Card
  • "Card Account” means the Dubai First Visa and/or the Dubai First MasterCard credit card account opened by Dubai First for the purpose of entering all credits and debits received or incurred by the Primary Card member and the Supplementary Card member, if any, under these Terms and Conditions.
  • "Cardmember” means the person for whose name and for use the Dubai First Visa and/or the Dubai First Master Card Credit card is issued by Dubai First and includes the Primary Card member and any Supplementary Card member.
  • Card number” means the unique 16-digit number embossed on the face of the Card, which uniquely identifies the Card Account.
  • Cash Advance” means any cash obtained by the Cardmember obtained from an ATM or otherwise using a Card.
  • Cash Advance Fee” means the charge detailed in Clause 5.iii.
  • Charges” means any amount payable by the Cardmember arising from the issue or use of the Card(s) or the Card number or the Personal Identification Number(PIN) or otherwise under these Terms and Conditions and includes without limitation, all Transactions, fees, charges, interest, expenses, damages and legal costs and disbursements.
  • Credit Limit” means the maximum debit balance permitted by Dubai First for the Card Account for the Primary Card and the Supplementary Card, if any, and as notified to the Primary Cardmember from time to time for any Month.
  • Current Balance” means the total debit balance outstanding on the Card Account payable to Dubai First according to Dubai First’s records on the date the Statement of Account is issued.
  • Finance Charge” means the charge referred to in Clause 4.ix.
  • Merchant” means any institution or person supplying goods and/or services who accepts the Card of the Cardmember as a means of payment or reservation by the Card member.
  • Minimum Payment Due” means the payment required to be made by the Cardmember under clause 4.vi hereof.
  • Month” means calendar month according to the Gregorian calendar.
  • Payment Due Date” means the date specified in the Statement of Account by which date payment of the Current Balance or any part thereof or the Minimum Payment Due is to be made to Dubai First.
  • PIN” means the Personal Identification Number issued to the Card member by Dubai First or selected by the Card member to enable the Card to be used for any Dubai First Card services or Transactions as per the Terms and Conditions.
  • Replacement Card” means a further Card issued to an existing Cardmember to replace an existing Card.
  • Statement of Account” means Dubai First’s monthly or other periodic statement of account sent to the Primary Cardmember showing particulars of the Current Balance incurred by the Primary Cardmember and the Supplementary Cardmember(s), if any, and payable to Dubai First.
  • Supplementary Cardmember” means any person to whom a Supplementary Card is issued.
  • Transaction” means any Cash Advance or transaction of whatsoever nature entered into by the Cardmember using a Card.
    1. These Terms and Conditions will also include the specific terms and conditions related to the benefits and services offered to our Cardmembers which are part of the Annexure to this Agreement
    2. Words importing only the singular number shall include the plural number and vice versa.
    3. Words importing any gender shall include all genders.
    4. Words importing person shall include a sole proprietor, partnership firm, company, corporation or other entity.
    5. The headings to the clauses herein shall not be taken into consideration on the interpretation or instruction of the Terms and Conditions.

2. COLLECTION OF THE CARD

  • The Card may be collected by the Cardmember at such location as may be notified to the Cardmember by Dubai First from time to time or sent by post or sent by courier to the address notified to Dubai First by the Cardmember at the risk of the Cardmember.
  • Upon receipt of the Card, the Cardmember shall call Dubai First on the number specified in order to activate the Card. The Cardmember shall identify himself and advise of his account number and any other confidential information that Dubai First may require. The Cardmember consents to the recording of his telephone call with Dubai First and accepts that such record may be used by Dubai First as evidence in a court of law or any legal proceeding.
  • Upon receipt of the Card, the Cardmember shall sign the Card immediately and such signature and/or the use of the Card shall constitute binding and conclusive evidence of the confirmation by the Cardmember to be bound by these Terms and conditions notwithstanding that Dubai First is not notified of the Cardmember’s receipt of the Card. In the event that the Cardmember does not wish to be bound by these terms and conditions, the Cardmember shall cut the Card in half and return both halves to Dubai First and Clause 8 hereof shall thenceforth be operative.
  • The Card is and will be, at all times, the property of Dubai First and shall be surrendered to Dubai First immediately upon request by Dubai First or its duly authorized agent. Dubai First reserves the right to withdraw the Card at its absolute discretion and/or terminate the Card with or without prior notice and in whatever circumstances it deems fit.
  • The Card is not transferable. The Card may not be pledged by the Cardmember as security for any purpose whatsoever.

3. USE OF THE CARD

  • The Card is issued for use in connection with the facilities made available by Dubai First from time to time at its absolute discretion including, but not limited to the following:
    1. The payment for any purchase of goods and/or services, which payment may be charged to the Card Account;
    2. Any ATM transaction effected through the Cardmember’s other accounts;
    3. Cash Advance, as set out under Clause 5 hereof; and/or
    4. Other facilities, subject to prearrangement with Dubai First, if applicable.
  • Where an ATM facility has been incorporated in the Card the Cardmember shall be responsible for all transactions whether processed with the Cardmember’s knowledge or by his express or implied authority. The Cardmember hereby authorises Dubai First to debit his account with the amount of any withdrawal in accordance with the record of transaction. The Cardmember accepts the record of transaction as conclusive and binding for all purposes.
  • The Card Member undertakes to stay within the prescribed Credit Limit assigned/established by Dubai First for the Card member and the Card member further undertakes to effect no purchases or transactions which may cause the aggregate outstanding balance of the Card member’s obligations to Dubai First under all such purchases and transactions along with charges to exceed such Credit Limit. If, in contravention of this provision, the Card member exceeds the Credit Limit, the Card member shall, in addition to the amounts payable under Clause 4.6 hereof, forthwith pay to Dubai First, upon demand by Dubai First, the full sum by which the Credit Limit is exceeded. In the event of a failure by the Card member to pay to Dubai First the full sum demanded as aforesaid the whole outstanding balance on the Card member’s Card Account shall become immediately due and payable and the provisions of Clause 8.8 shall be applicable. Notwithstanding that the Card member’s Credit Limit has not been exhausted, Dubai First shall be entitled to, at any time and without prior notice and without giving any reason and without liability towards the Card member, withdraw and restrict the Card member’s right to use the Card or to refuse to authorise any transaction.

4. PAYMENT

  • The Cardmember agrees to pay to Dubai First upon the request of Dubai First the annual membership fee as prescribed by Dubai First for the Card from time to time and the annual membership fee as prescribed by Dubai First for each Supplementary Card when issued or renewed. A handling charge, as prescribed by Dubai First from time to time is payable by the Cardmember to Dubai First immediately upon the request of Dubai First for the issue of a Replacement Card. Additional charges, as prescribed by Dubai First, are payable by the Cardmember to Dubai First immediately upon the request of Dubai First for the provision of copies of sales/cash advance drafts and any further services Dubai First may provide from time to time. Dubai First may, from time to time, by giving prior written notice to the Cardmember, change the amount of fees or charges payable by the Cardmember under these Terms and Conditions and the period of time within which the fees or charges are payable by the Cardmember under these Terms and Conditions. Such changes shall apply from the effective date specified by Dubai First.
  • All payments to be made by the Cardmember shall be in the billing currency of the Card Account. If payment is made in any other currency, the Cardmember shall pay Dubai First all exchange, commission and other charges or losses charged or incurred by Dubai First in converting such payment to the billing currency. Such conversion shall be effected at such rate of exchange as may be conclusively determined by Dubai First as at the date that it is recorded in the Account. Any payment made to Dubai First by the Cardmember in the billing currency of the Card Account will be credited to the Card Account only on the date of Dubai First’s posting of the funds to the Card Account in Dubai and where payment is made in any currency other than the billing currency, such payment shall be credited after the date when such payment is converted into the billing currency or when the relevant funds have been received for value by Dubai First in Dubai and assigned to the Card Account.
  • Dubai First shall be entitled to treat the following as evidence of a debt properly incurred by the Cardmember to be debited to the Card Account:
    1. Any sales draft, transaction record, credit voucher, cash disbursement draft and/or other charge record bearing the imprint or other reproduction of embossed information printed on the Card and duly completed; and/or
    2. Dubai First’s record of Cash Advances or of any other transactions effected by the use of the Card including but not limited to Transactions effected via mail order or via the telephone or via the internet.
  • Payment of the Current Balance as specified on the Statement of Account in FULL is due and payable not later than the Payment Due Date and the Cardmember shall incur no Finance Charge if Dubai First receives payment of the Current Balance in FULL on or before the Payment Due Date. In case Cardmember makes payment by cheque, the payment is considered as received after the cheque is cleared and posted to the Card Account on receipt of the cleared proceeds.
  • The Cardmember may choose not to settle the Current Balance in full, in which case the Cardmember must, on or before the Payment Due Date, pay the Minimum Payment Due specified in the statement. The Minimum Payment Due is calculated as follows:
    1. If the Current Balance does not exceed the Credit Limit the Minimum Payment Due will be an amount of 5% of the Current Balance plus any unpaid Minimum Payment Due from the previous statement or AED 100.00 whichever is the greater (hereinafter referred to as “the Minimum Payment Due”); or
    2. If the Current Balance exceeds the Credit Limit, the Minimum Payment Due is calculated as an amount equal to 5% of the Current Balance plus the excess amount over the Credit Limit, plus any unpaid Minimum Due from any previous statement; or
    3. If the Cardmember has availed of Easy Purchase Plan then the Minimum Payment Due is as outlined in clause 20.xii.
    4. The Minimum Payment Due for all Dubai First cards excluding Royale is 5% or AED 100, whichever is greater.
  • If the Current Balance at any point of time exceeds the Credit Limit, then the Card member will be charged an Overlimit Fee. The Overlimit Fee will be debited to the Card Account.
  • In the event any cheque payment does not clear for whatever reason a Cheque Return Fee will be charged to the Cardmember Account.
  • If the Cardmember pays to Dubai First, by the Payment Due Date, an amount less than the Minimum Payment Due or equal to or more than the Minimum Payment Due but less than the Current Balance or if no payment is made then a Finance Charge as per the Schedule of Charges will be calculated on a daily basis and will be applied to the Current Balance from the date of the last statement until any repayments are credited to the Card Account or till the next statement whichever is earlier. If in the above instance a payment is made then for the period till the next statement, additionally a Finance Charge as per the Schedule of Charges will be calculated on the Current Balance less the payment made from payment date till the next statement date.
  • If the Cardmember pays to Dubai First any amount which is in excess of the Credit limit of the card or the Current Balance, whichever is higher, then Dubai First retains the right not to process such payments and to return the payments to the Cardmember. Dubai First also retains the right, in such cases as it deems necessary, to call such Cardmember to verify reason for such excess payments and to ascertain a bonafide reason thereof.
  • If the Cardmember fails to pay the Minimum Payment Due by the Payment Due Date, a late payment fee, to be determined by Dubai First from time to time, shall be debited to the Card Account.
  • All payments for purchases of goods and/or services and cash advances effected by the use of the Card and all Charges, annual fees, handling charges, additional charges, Finance Charges and/or late Payment Fee and/or Overlimit Fee shall be debited to the Card Account in the billing currency and shall be reflected in the Statement of Account. Dubai First shall be entitled, at its sole discretion, from time to time to vary the rate or method of calculation of the Charges, annual fees, handling charges, additional charges, Finance Charges the specified Minimum Payment Due and/or late payment fee and/or Overlimit Fee. All payments and credits may, unless otherwise decided by Dubai First, be applied by Dubai First first to the outstanding amounts that have been billed to the Card Account for the longest period of time or to the Current Balance in its entirety as Dubai First may deem fit.
  • Without prejudice to Dubai First’s rights at any time to take the appropriate legal action, Dubai First will charge a service fee for any returned unpaid cheques drawn by the Cardmember in full or partial payment of the Current Balance.
  • If a Transaction disputed by the Cardmember is subsequently proven to have been originated by him, Dubai First retains the right to charge-back, as from the date when the Transaction took place, the Transaction amount along with a Finance Charge and any additional fees and expenses incurred by Dubai First in the investigation thereof.
  • Dubai First’s acceptance of late payments or partial payments or cheques or money orders marked as constituting payment in full or otherwise of the Current Balance or any indulgence granted by Dubai First in the failure to collect the amounts due from the Cardmember as and when they are so entitled under these Terms and Conditions shall not operate as a waiver by Dubai First nor modify these Terms and Conditions in any respect nor prevent Dubai First from later enforcing any of its rights under these Terms and Conditions to collect the amounts due hereunder.
  • The Cardmember hereby expressly agrees that if any sums shall be due from the Cardmember to Dubai First at anytime under the Card Account or if the Cardmember shall be liable to Dubai First on any Dubai First account or any other account, current or otherwise, in any manner whatsoever, or if default is made by the Cardmember in relation to such accounts or any other Dubai First facilities granted by Dubai First to the Cardmember, then and in such event the whole Current Balance of the Cardmember’s Card Account shall become immediately due and payable and the provisions of Clause 8.viii hereof shall be applicable.
  • Notwithstanding the exercise by Dubai First of any of its rights hereunder, interest, Finance Charges and payment charges at the rates stipulated in clauses 4.vi, 4.ix and 5.iii hereof shall continue to be chargeable on any of the sums of money which remain due and unpaid after the exercise of any of Dubai First’s rights and in the event that a judgment is obtained in relationship to any sum wherein it is adjudged that any sum of money be paid to Dubai First, then interest, Finance Charges and late payment charges shall be payable on such sum of money so adjudged to be payable to Dubai First from the date of such judgment until the date of full payment thereof.
  • Dubai First may in its absolute discretion, demand as a condition for the approval of any application to obtain a Card, that the applicant deposits an undated cheque, promissory note and/or pledges cash collateral in favour of Dubai First for any amount which Dubai First may require. Dubai First may, at any time, demand that the Cardmember deposits an undated cheque and/or promissory note in favour of Dubai First for the amount which Dubai First may require even where such a cheque, promissory note and/or pledge of cash collateral was not demanded when the card was issued to be Cardmember. The Cardmember has authorised Dubai First to insert the date of the said cheque and to present it for payment on the inserted date against any amount due to Dubai First. Any cash deposits may only be regarded as received by Dubai First upon the same being credited to the Card Account.
  • Any cheque deposits shall be accepted for collection and the proceeds shall not be available until the cheque has been cleared and the proceeds paid to Dubai First by the paying bank or financial institution.
  • A Cardmember may choose to effect payment by depositing cash or cheques in any of the BPC/ATM and/or CDB designated by Dubai First. Dubai First shall not be liable for any loss or delay caused by the use of the BPC/ATM and/or CDB. Cheques deposited at a BPC/ATM and/or CDB shall only be credited to the Card Account after verification by Dubai First (which verification shall be conclusive and binding against the Cardmember) and any statement issued on making a deposit shall only represent what the Cardmember purports to have deposited and shall in no way bind Dubai First as to its correctness.
  • The Cardmember agrees that the records of Dubai First of any Transaction effected by the use of the Card shall be conclusive and binding on the Cardmember for all purposes.
  • A Cardmember will not be allowed to transfer funds from one Card Account to another in settlement of the dues of a Card Account.

5. CASH ADVANCES

  • The Cardmember may obtain Cash Advances in such amount as may be acceptable to Dubai First, from time to time at its absolute discretion, by the following means:
    1. Presenting the Card at any member institution of the corresponding credit card governing body (for example: Visa or MasterCard), which offers such facility together with evidence of their identity and signing the necessary transaction record; or
    2. Use of the Card at any bank or institution with whom Dubai First has an arrangement for the use of the ATM (in which case the amount of each advance will be further subject to the applicable daily withdrawal limit of the ATM). The use of the Card by the Cardmember to obtain a Cash advance shall be deemed to constitute the agreement of the Cardmember to pay interest on each Cash Advance and a Cash Advance Fee, as detailed in Clauses 5.ii and 5.iii.
  • Cash Advance Finance Charge shall accrue on each Cash Advance from the date of the Cash Advance until repayment or the next Statement of Account whichever is earlier at the current rate as per the Schedule of Charges or at such rate as Dubai First may notify the Cardmember from time to time. In case a payment is made prior to the next statement an additional amount of Cash Advance Finance Charge on the Cash Advance less payment made at the rate as per the Schedule of Charges will be applied from the date of the payment till the next statement date.
  • A Cash Advance Fee as per the Schedule of Charges shall be debited to the Card Account for each Cash Advance. Dubai First may, from time to time, by giving prior written notice to the Cardmember, vary the amount of the Cash Advance Fee and Cash Advance Finance Charge payable by the Cardmember to Dubai First. Such variation shall apply from the effective date specified by Dubai First.

6. SUPPLEMENTARY CARD/JOINT AND SEVERAL LIABILITIES

  • Dubai First may in its absolute discretion issue a Supplementary Card to a person nominated by the Cardmember and approved by Dubai First. The issue of Supplementary Card(s) shall be subject to such terms and conditions, which Dubai First may deem necessary.
  • All the terms and conditions applicable herein to the Cardmember shall apply mutatis mutandis (that is, with the necessary changes to the Supplementary Cardmember and for such purpose the terms “Cardmember” and the term “Card’ shall be read and construed as if the terms “Supplementary Cardmember” and “Supplementary Card”, respectively were substituted therefore). Every Supplementary Cardmember shall be jointly and severally liable with the Primary Cardmember, as defined herein. Both the Supplementary Cardmember and the Primary Cardmember shall be liable jointly and severally for costs, for all goods and services and Cash Advances obtained and all Transactions generated by the use of the Card as well as the Supplementary Card(s). Dubai First may in its absolute discretion commence an action or proceedings under this subclass against the Primary Cardmember or the Supplementary Cardmember or both.
  • The undertakings, liabilities and obligations of the Primary Cardmember and Supplementary Cardmember shall not be affected in any way by any dispute or counterclaim or right of set off which the Primary Cardmember and the Supplementary Cardmember may have against each other. In addition to the aforesaid, and as a separate undertaking, the Primary Cardmember shall be fully liable to Dubai First for all Charges and other liabilities incurred by the Primary Cardmember and the Supplementary Cardmember notwithstanding any legal disability or incapacity of the Supplementary Cardmember, and the Primary Cardmember shall indemnify Dubai First against any loss, damage, liability, costs and expenses, whether legal or otherwise, incurred or suffered by Dubai First by reason of any breach of these Terms and Conditions by the Supplementary Cardmember.
  • The Credit Limit assigned to the Cardmember is inclusive of the Credit Limit of the Supplementary Cardmember and the Primary Cardmember and the Supplementary Cardmember shall not permit the total of the Charges incurred under or through their respective Cards to exceed the said Credit Limit. In case a Supplementary Cardmember has been assigned a specific limit that shall constitute the maximum spending limit on the Supplementary Card. However, this in no way absolves the Primary Cardmember from being fully liable to Dubai First for all debts incurred by the Supplementary Cardmember.
  • The validity of the Supplementary Card is dependent upon the validity of the Primary Card. Upon termination of the use of the Primary Card or the Primary Cardmember’s agreement with Dubai First, for whatever reason, the Supplementary Card(s) issued thereunder shall also be terminated. Termination of the Supplementary Card or the Supplementary Cardmember’s agreement with Dubai First, for whatever reason, shall terminate the Supplementary Card and Supplementary Card agreement only and shall not terminate the Primary Card or the Primary Cardmember’s agreement with Dubai First.
  • In the event that the Primary Cardmember requests a maximum Credit Limit on the Supplementary Card, any such request shall be treated as a preference only and should, for whatever reason the Supplementary Cardmember exceed such limit, the Primary Cardmember shall remain liable for the additional spending to the full extent of the outstanding balance.
  • Dubai First may disclose Primary Cardmember’s account or additional information to Supplementary Cardmember(s) without approval from the Primary Cardmember.

7. LOSS OF CARD/DISCLOSURE OF PIN

  • Dubai First may issue a PIN to the Card member or the Card member may select a PIN via SMS, over the phone by calling the Contact Centre and/or IVR for use at any ATM, POS terminal which will accept the Card.
  • The Cardmember agrees that the PIN may be sent by post to him at his own risk.
  • The Cardmember shall be fully liable to Dubai First for all Transactions made with the PIN whether with or without the knowledge of the Cardmember.
  • The Cardmember shall take all reasonable precautions to prevent the loss or theft of the Card and shall not disclose the PIN to any party.
  • In the event that the Card is lost or stolen or that the PIN is disclosed to any other party, the Cardmember shall immediately, thereafter, report the said loss, theft or disclosure, together with the particulars of the Card, to Dubai First and the Police of the country where such loss or theft or disclosure occurred.
  • The Cardmember shall be and shall remain to be fully liable for any use of the Card by any person whether with or without the knowledge of the Cardmember and irrespective of whether they were authorised by the Cardmember or not.
  • Dubai First may at its absolute discretion issue a Replacement Card for any lost or stolen Card or new PIN on these Terms and Conditions or such other Terms and Conditions as Dubai First may deem fit.
  • In the event that the Cardmember recovers the lost or stolen Card, he shall return the same cut in half immediately to Dubai First without using it. The Cardmember shall not use the PIN after reporting the disclosure thereof to Dubai First.
  • All PIN-based transactions will carry the government or Central Bank Cardmember liability limits, which Dubai First must comply with and may affect use of the Card. Any Cards and PINs issued will remain the property of Dubai First.

8. TERMINATION/CONVERSION

  • The Cardmember may at any time notify Dubai First of his intention to close the Card Account and terminate the use of all Cards by giving notice in writing and returning all the Cards, cut in half, to Dubai First. The Card Account shall be closed only after the receipt by Dubai First of all Cards, cut in half, and the full payment of the outstanding balance of the Card Account.
  • The Primary Cardmember or any Supplementary Cardmember may at any time terminate the use of the Supplementary Card by giving notice in writing and by returning the Supplementary Card, cut in half to Dubai First. In such event, all Cardmembers, including the Supplementary Cardmember whose use of the Card has been terminated, shall be and shall continue to be jointly and severally liable to Dubai First for the outstanding balance of the Card Account in accordance with these Terms and Conditions, save that the Supplementary Cardmember, whose use of the Card has been terminated, shall not be liable for Charges and other liabilities incurred by the Primary Cardmember and any other Supplementary Cardmembers (if any) after Dubai First’s receipt of the cut Supplementary Card.
  • Dubai First may at any time recall all or any of the Card(s) with or without giving prior notice to the Cardmember. The Cardmember shall immediately after such recall return such Card(s) cut in half to Dubai First and make full repayment of the outstanding balance of the Card Account to Dubai First.
  • Dubai First shall terminate the use of the Card without notice upon the death, bankruptcy or insolvency of the Cardmember or when the whereabouts of the Cardmember becomes unknown to Dubai First due to any cause not attributed to Dubai First. In the event of the Cardmember’s bankruptcy, death, or insolvency, the holder(s) of Supplementary Card(s) will immediately cease the use of the Card(s) and return them to Dubai First.
  • The whole of the Current Balance on the Cardmember’s Card Account together with any outstanding amount incurred by the use of the Card but not charged to the Cardmember’s Card Account shall become due and payable to Dubai First on the termination of these Terms and Conditions by either Dubai First or the Cardmember or on the death, bankruptcy or insolvency of the Cardmember or (at Dubai First’s discretion) if the Cardmember is in breach of these conditions. The Cardmember and/or his estate will be responsible for the settling of outstanding balances on the Card Account and shall keep Dubai First indemnified for all costs (including legal fees) and expense incurred in recovering such outstanding balances.
  • Dubai First shall not be liable to refund the annual membership fee or any part thereof in the event of the termination of the Card Account or the use of any or all of the Card(s).
  • Notwithstanding the due dates specified in the Cardmember’s Statement of Account the whole of the outstanding balance on the Cardmember’s Card Account shall become due and payable upon the occurrence of the following events:
    1. Termination of use of the Card under Clauses 2.iv, 8.i, 8.ii, 8.iii, 8.iv, 8.v and 13.iii hereof; or
    2. Termination of use of the Card by the Cardmember under Clauses 2.iii, 8.i and 15.ii hereof;
  • Upon the termination of the Card, as aforesaid, all Charges, Finance Charges, all late payment fees and overlimit fees shall be immediately due and payable to Dubai First. It is hereby expressly agreed by the Cardmember and Dubai First that all the provisions contained herein shall continue in full force and effect notwithstanding the termination of the use of the Card in accordance with the terms of these Terms and Conditions. All further monies debited to the Cardmember’s Card Account after termination of the use of the Card aforesaid shall become immediately due and payable upon their entry into the Cardmember’s Card Account and all Charges, Finance Charges, late payment fee and overlimit fee shall also be immediately payable.
  • In the event that any security is held by Dubai First as collateral for the issuance of the Card, Dubai First reserves the right to retain such security for a period of at least seventy five days following the Card being cancelled and being returned to Dubai First, whether cancelled by the Cardmember or Dubai First, or following this agreement being terminated for whatever reason.
  • Notwithstanding the provisions of Clause 8.8, in the event that the Card member does not make a required payment due under the terms of these Terms and Conditions, Dubai First shall have the right to take necessary legal action in respect of any security held by it including assigning such security in the name of Dubai First, offsetting any outstanding payments with the said security or liquidating the said security.

9. EXEMPTIONS AND EXCLUSIONS

  • Dubai First shall not be liable for any loss or damage howsoever incurred or suffered by the Cardmember by reason of Dubai First or a Merchant or other bank or financial institution or any ATM or other party refusing to allow a Transaction or accept the Card or the Card number or the PIN or to provide Cash Advances up to the Credit Limit or at all.
  • Dubai First shall not be responsible for the refusal of any Merchant or member institution of Visa/MasterCard International to honour or accept the Card or for any defect or deficiency in the goods or service supplied to the Cardmember by any merchant or, where applicable, for any breach or non performance by a Merchant of Card Transactions.
  • In the event of any dispute between the Cardmember and any Merchant or bank or financial institution or any other person, the Cardmember’s liability to Dubai First shall not in any way be affected by such dispute or any counterclaim or right of set off which the Cardmember may have against such Merchant or bank or financial institution or person.
  • Dubai First will credit the Card Account with the amount of any refund only upon receipt of a properly issued credit voucher from the Merchant establishment.
  • Dubai First shall not be liable in any way to a Cardmember for any loss or damage of whatever nature due to or arising from the use of a Card or entry into a Transaction or any disruption or failure or defect in any ATM or other machine or communication system or facilities or data processing system or transmission link or any industrial or other dispute or any thing or cause, whether beyond the control of Dubai First or otherwise.
  • Dubai First shall not be liable for any dispute brought to its notice by the Card member after the expiry of 30 days from the date of the respective Statement of Account.

10. CONFIDENTIALITY AND DISCLOSURE OF INFORMATION

  • Dubai First agrees and confirms that all information received from the Cardmember including information pertaining to Card Account(s) and transactions shall be treated as confidential information. No financial information pertaining to the Cardmember shall be released to any person, entity or business without the written consent of the Cardmember.
  • The Cardmember, however, irrevocably authorizes and permits Dubai First, as it deems fit, and without any written consent whatsoever, to disclose and furnish such information, including financial information, concerning the Cardmember and its affairs, including, but not limited to, the account of the Cardmember under these Terms and Conditions to Dubai First’s subsidiaries, affiliates, associates, branches, assignees, agents or other parties authorized by Dubai First to enable Dubai First to enforce the Cardmembers obligations under these Terms and Conditions, both in the UAE and outside the UAE. The Cardmember also irrevocably authorizes and permits Dubai First to disclose and furnish such information, without any prior consent in case there are any proceedings brought by Dubai First against the Cardmember, or by any third party against the Cardmember in respect of the Cardmember’s Card Account(s) or transactions with Dubai First or in case of any proceedings by third party against Dubai First in relation to the Cardmember’s Card Account(s) or transactions with Dubai First. The Cardmember also irrevocably authorizes and permits Dubai First to disclose and furnish such information, without any prior consent when a court or other government or official entity demands financial information pursuant to any proceedings or in compliance with any law or order being validly passed by such authority. The Cardmember authorizes the release of information in the cases mentioned above without the need for prior consent or approval or notification in any manner whatsoever.
  • Dubai First shall have the right to check the credit standing of an applicant for the Card and/or the Cardmember under any circumstances whatsoever, whether or not such circumstances relate to or arise out of these Terms and Conditions, including, but not limited to, the non acceptance, for any reason whatsoever, of the Card by any Merchant, person, body, bank or any member institution of Visa/MasterCard International, rejection of the Card by any ATM, non-renewal, restriction or cancellation of Credit Limits or facilities, the listing of such Card number or Cardmember in any cancellation list, the failure of the Cardmember to receive the Statement of Account at the time elected by the Cardmember in the relevant application form executed prior to or simultaneously with these Terms and Conditions or under any circumstances where-in Dubai First shall be obliged to act reasonably to protect its rights under the provisions of these Terms and Conditions.
  • The Cardmember consents to the disclosure of the last known address of the Card member to any bank or Visa/MasterCard International or its successors and the disclosure of the Card numbers of the new, renewed or replaced Cards to Merchants and other interested persons.

11.INDEMNITY

The Cardmember undertakes and agrees to indemnify Dubai First and hold it harmless against any loss, damage, liability, costs and expenses, whether legal or otherwise, which Dubai First may incur by reason of these Terms and Conditions or any breach thereof or the enforcement of Dubai First’s rights as herein provided. All costs and expenses, including legal costs and disbursements on a solicitor and clients basis incurred by Dubai First in enforcing and seeking to enforce these Terms and Conditions or otherwise, may be debited to the Card Account and shall be paid by the Cardmember.

12.RIGHT OF SET OFF

  • Dubai First have the right at any time and without notice to the Card member to combine or consolidate all or any of Card member’s accounts in Dubai First books and to set off or transfer any money standing to Card Member’s credit in any of Card Member’s account(s) in Dubai First against Card Member’s liabilities or obligations to Dubai First. Dubai First shall also be at liberty to apply any security/assets of the Card member which are in the custody or control towards the satisfaction of the Card member’s liabilities or obligations to Dubai First whether they are actual or contingent or joint or several. If Dubai First combine or consolidate the Card member’s accounts or if Dubai First exercises its right to set off, it shall be without prejudice to any security they may hold.
  • For the purpose of enabling Dubai First to preserve the liability of any party, including the Cardmember, once a writ or summons or proceedings have been issued to prove the bankruptcy or insolvency of the Cardmember or, for such other reasons as Dubai First thinks fit, Dubai First may at any time deposit and retain for such time as Dubai First may think prudent any monies received, recovered or realized herederor under any other security or guarantee to the credit of the Cardmember, as Dubai First may think fit, and without any obligation on the part of Dubai First to apply the same or any part thereof in or towards the sums due and owing.

13.NOTICES

  • The Cardmember must promptly notify Dubai First in writing of any changes in employment or business or address (office or residential) or if the Cardmember intends to be absent from the United Arab Emirates for more than thirty days.
  • If the Cardmember should be absent from the United Arab Emirates for more than thirty days the Card Account shall be settled within seven (7) days prior to his/her departure.
  • If the Cardmember leaves the United Arab Emirates to take up residence elsewhere, any Primary Card and Supplementary Card(s) shall be returned to Dubai First fourteen (14) days prior to the Cardmember’s departure and the use of the Primary Card and Supplementary Card(s) shall be deemed to be terminated and Clause 8.8 shall henceforth be operative.
  • All Cards, PIN, Notices, Statements of Account, demands or any other communication under these Terms and Conditions (hereinafter collectively called “Communications”) may be delivered personally or sent by ordinary post to the last known billing or other address of the Cardmember and such Communications shall be deemed to be served on the Cardmember on the day of delivery, if delivered by hand, and on the third business day after posting if sent by post. All Communications under these Terms and Conditions sent to the Primary Cardmember or to the Supplementary Cardmember shall be deemed to be Communications sent to both.
  • A Telephone Identification Number (TIN) may be selected by the Cardmember upon proper verification of the Cardmember by Dubai First. TIN may be used to verify the Cardmember when the Cardmember calls the Contact Center, IVR or other contact points of Dubai First. The Cardmember will not disclose the TIN to any person. Dubai First will not be liable for acting in good faith on the Cardmember’s instructions and Dubai First is indemnified against any consequences, claims, proceedings or losses that may arise or incur by reason of carrying out the Cardmember’s instructions or purporting to be from the Cardmember.
  • Any instructions conveyed by the Cardmember through the Contact Center and/or the IVR and/or any of Dubai First branches or contact points shall be deemed valid. Dubai First has the right to record all such telephonic instructions and may act upon and use such records as evidence in the case of disputes/complaints or in a court of law or other legal proceedings. The Cardmember consents to such recording and use of the same by Dubai First. The Cardmember understands that the range of services provided through the Contact Center may change from time to time.
  • Instructions sent by the Cardmember to Dubai First through facsimile communication shall be considered valid and binding on the Cardmember and Dubai First may act upon instructions conveyed through this method. Dubai First may use copies of facsimile transmissions in any Court of Law.

14.GENERAL

  • The Cardmember undertakes to sign such further documents as may be requested by the Bank from time to time with respect to the Card Account. All fees and charges pursuant to or in connection with these Terms and Conditions are non- refundable.
  • Dubai First may from time to time, use the Cardmember’s contact details and non-financial account information for internal or external marketing campaigns.
  • Dubai First may verify and confirm the applicant’s credit history with credit bureaux, (if available), as well as with other institutions that grant credit. Dubai First may inform other credit institutions or credit information offices regarding the repayment history of the account.
  • Time shall be of the essence in these Terms and Conditions but no failure and/or delay in Dubai First’s exercise of any right, power or privilege under these Terms and Conditions shall operate as a waiver thereof, nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof of the exercise of any other right, power or privilege. The rights and remedies herein provided are cumulative and not exclusive of any rights and remedies provided by law.
  • Dubai First shall be entitled at any time without the consent of the Cardmember to assign the whole or any part of its rights, or obligations under these Terms and Conditions with or without notice to the Cardmember.
  • These Terms and Conditions shall be binding upon the Card member and no assignment of right or obligations is permissible to the Card member
  • Dubai First may appoint an agent to collect all sums due to Dubai First from the Cardmember under these Terms and Conditions.
  • From time to time and at its sole discretion Dubai First may offer additional benefits and services relating to the Card(s) such as travel insurance, purchase protection, travel assistance, free vouchers/discounts for certain services/campaigns, promotions etc.  Such services/ promotions are offered on a best effort basis and Dubai First shall have no responsibility for direct, indirect, special, incidental or consequential damages in the event that they are not provided. Dubai First may modify or discontinue, and/or impose such charges for these services, as Dubai First shall determine from time to time at its sole discretion.
  • Sales Plan: The card member may at any time, prepay/pre settle any of the Sales Plans availed, after giving necessary prior notice to Dubai First. In case of any such early settlement, the card member has to pay the unbilled interest along with any early settlement fees as applicable to the particular sales plan.

15.VARIATION OF TERMS

  • Dubai First may from time to time, at its sole discretion, and without notice to the Card member, change or amend any of these Terms and Conditions including, but not limited to, the terms of payment by the Card member by way of annual fees, handling charges, additional charges, Finance Charges, the specified Minimum Payment Due, late payment fee and over limit fee. Subject to the requirements of statute, prevailing market conditions, Dubai First may notify any such change to the Card member by publishing thereof in the appropriate medium as decided by Dubai First.  Such charges shall apply on the effective date specified by Dubai First and shall apply to all unpaid interest, fees, Cash Advances, Charges and Transactions.
  • Retention or use of the Card after the effective date of any change of Terms and Conditions pursuant to Clause 15.1 hereof shall be deemed to constitute acceptance of such changes without reservation by the Cardmember. If the Cardmember does not accept the proposed change, the Cardmember must terminate the use of the Card by giving prior written notice to Dubai First and return the Card cut in half to Dubai First prior to the effective date of any such changes and Clause 8.7 hereof shall henceforth be operative. Upon such termination the annual fee paid is not refundable.

16.WAIVER

No condoning, excusing, neglecting or forbearing on the part of Dubai First of any default or breach of any of these Terms and Conditions by the Cardmember shall operate as a waiver of Dubai First’s rights and powers and no waiver shall be inferred from or implied by anything done or not done by Dubai First unless expressed in writing by Dubai First. Any waiver shall operate only as a waiver of the particular matter to which it relates and shall not operate as a waiver or release from any of these Terms and Conditions.

17.SEVERANCE

Each of these Terms and Conditions shall be severally distinct from one another and if at any time any one or more of such Terms and Conditions is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

18.INTERNATIONAL SERVICE

  • From time to time and at its sole discretion Dubai First may offer additional benefits and services relating to the Card(s), such as a replacement service for Cardmembers travelling abroad. Such services are offered on a best efforts basis and Dubai First shall have no responsibility for direct, indirect, special incidental or consequential damages in the event that they are not provided. Dubai First may modify or discontinue, and/or impose such charges for these services, as it shall determine from time to time and at its sole discretion.
  • The Cardmember consents to Dubai First’s disclosure, to any of its branches world wide or to any third party, any information relating in any way whatsoever to the Cardmember or to his Card Account as it deems fit in its absolute discretion.
  • The Card member agrees that if he requests the issuance of Dubai First Credit Card from Dubai First or  an applicable credit card governing body (for eg.Visa/MasterCard International ) branch located in another country (hereinafter known as the “Outside Location”), such an application is subject to the approval of the Outside Location and the issuance of the Card is an offer, only, for the Card member to accept upon reading and accepting the Terms and Conditions enclosed therewith and that his signing, activation or usage of the Card shall be his acceptance of such an offer and that he shall be bound by the said Terms and Conditions.
  • The Cardmember authorizes Dubai First to obtain and disclose to the Outside Location all and any information relating to him or to any of his accounts, that the Outside Location shall, at its sole discretion, deem necessary for the consideration of such an application by him.

19.GOVERNING LAW

  • These Terms and Conditions are governed by and shall be construed in accordance with the laws of the United Arab Emirates.
  • Any admissions or acknowledgment in writing by the Cardmember or any person authorised by the Cardmember of the amount of indebtedness of the Cardmember to Dubai First and any judgment recovered by Dubai First against the Cardmember in respect of such indebtedness shall be binding and conclusive in all courts of law in the United Arab Emirates and elsewhere. A certificate issued by an officer of Dubai First as to the amount for the time being due and owing to Dubai First from or by the Cardmember shall be conclusive evidence against the Cardmember in any legal proceedings.

ANNEXURE 1 -EASY PURCHASE PLAN

  • Easy Purchase Plan” (EPP) means any payment plan offered by Dubai First as a benefit to a Cardmember for extended payment of any purchase whether cash or retail.
  • Dubai First Easy Purchase Plan is open to the holders of Dubai First Visa/MasterCard credit card issued by Dubai First. Dubai First Easy Purchase Plan is hereinafter referred to as “EPP”.
  • The purpose of EPP is to enable the Cardmember to purchase selected goods and services offered by specific merchants determined by Dubai First from time to time using the limit available on his/her credit card and repay the amount of the purchase in equal monthly instalments with these Terms & Conditions.
  • The EPP is offered exclusively to the Cardmember, as long as his/her Credit Card is in good standing as per Dubai First’s regulations. Any Cardmember who meets the Dubai First Credit Cards General Terms & Conditions will be automatically eligible for EPP. EPP is available for both Primary and Supplementary Cardmembers.
  • When availing of the EPP for selected goods and services, the Cardmember will have to pay deferred payment charges for the facility of paying in equal monthly instalments. The total amount of EPP (the “Total EPP Price”) will be the sum of the purchase price of the goods and services and the deferred payment charges.
  • The selected goods and services offered by the selected merchants, the deferred payment charges applicable and the number of monthly instalments to be paid (the “EPP Term” for each good and service shall be determined by Dubai First from time to time and communicated to the Cardmember accordingly (hereinafter referred to as the “Offer”).
  • The deferred payment charges and the EPP Term will vary from one Offer to another.
  • Dubai First will authorize an EPP transaction provided that the Total EPP Price is within the Cardmember’s available total credit limit available on his/her credit card and the Cardmember’s credit card is in good standing as per Dubai First’s rules and regulations adopted by Dubai First at the time of conducting the transaction.
  • If the Cardmember is interested in availing of any Offer under the EPP he/she has to call up Dubai First or send a specific form providing relevant details duly signed and authorised to Dubai First. Dubai First will then convert the transaction into an EPP transaction in accordance with these Terms & Conditions and the provisions applicable to that specific Offer in respect of the deferred payment charges and the number of instalments
  • The amount to be paid every month “EPP Monthly Instalment” will be computed by dividing the Total EPP Price by the EPP Term. (The Total EPP Price is arrived by adding the Purchase Price of the goods or services and the deferred payment charges).
  • The EPP Monthly Instalment shall be billed to the Cardmember starting from the immediately following statement date after the date of purchase and every month thereafter until the Total EPP Price is billed in full.
  • When a Cardmember makes a purchase under the EPP, the Minimum Payment Due on the statement will be the sum of the EPP Monthly Instalments plus 5% of Current Balance less the EPP Monthly Instalments plus the amount by which the Current Balance is in excess of the Credit Limit plus all past Minimum Amounts Due, if any.
  • If the Cardmember pays less than the Minimum Payment Due on the due date specified in the Cardmember’s credit card monthly statement then charges as per the existing Credit Cards Terms & Conditions governing the issue and use of the Dubai First Credit Card will become applicable.
  • If the Cardmember does not make a payment equal to or more than the Minimum Payment Due specified for two consecutive statements or if the Card Account is closed then Dubai First will at its sole discretion cancel the EPP and an amount equal to the total EPP Price less the EPP monthly instalments already billed to the Cardmember will be immediately billed to the Card Account in one lump sum. Dubai First will also charge an EPP Cancellation Fee of AED 125 for the above
  • The Cardmember may request for reducing or increasing the EPP Term i.e. the number of EPP instalments. Dubai First may review the request and may agree to the Cardmember’s request and charge a nominal fee (hereinafter called the “EPP Rescheduling Fee”) to the Cardmember’s credit card account for processing the same.
  • The Cardmember will be allowed the option of prepaying the Total EPP Instalment Price in one lump sum prepayment. There will be a nominal fee (hereinafter called the “EPP Cancellation Fee”) to process this request for the Cardmember.
  • The good(s) including any and all replacements, accessions & accessories thereto purchased by the Cardmember under EPP shall remain Dubai First’s absolute property until the Total EPP Price is paid in full and all of these Terms & Conditions are completely complied with. The Cardmember shall not be the owner of the good(s) until such date and he/she will not make any prior statement or allegations in this respect. The Cardmember shall not sell or rent mortgage or assign the good(s) or encumber it to waive its acquisitions or in any other way deal in the good(s) or any interest therein or any person or party. The Cardmember shall exercise proper diligence in the use and maintenance of the good(s).
  • Dubai First will not be liable for any damages or loss incurred by the Cardmember arising out of the purchase, installation, and use or otherwise of the good(s) and/or service(s) under EPP. Any complaint as to the quality of the good(s) purchased or service(s) rendered through EPP shall be referred to the supplier or merchant and shall not affect Cardmember’s obligation to continue paying the EPP Monthly Instalments to Dubai First.
  • Dubai First is entitled at any time and without prior notice or liability to Cardmember in any manner whatsoever to terminate EPP or cancel or vary its benefits or features, or vary or add or delete any of these Terms & Conditions. However, such termination shall not affect transactions concluded by the Cardmember and accepted by Dubai First under EPP before the termination decision. Dubai First is also entitled to determine a floor limit for the minimum amount of purchase allowable under EPP for each particular offer.
  • Dubai First reserves the right to disqualify any Cardmember from further participation in EPP, if in its judgment, that Cardmember has in any way violated the rules and conditions herein, or has violated Dubai First Credit Cards Terms & Conditions. Suspension and disqualification shall not lead to termination of transactions already concluded by the Cardmember and accepted by Dubai First before such decision.
  • Dubai First shall be entitled to disallow/refuse any transaction submitted by the Card member to it under EPP without assigning any reason whatsoever.
  • Dubai First shall not be liable if it is to perform its obligations under these Terms & Conditions, due directly or indirectly to the failure of any machinery or communication system, industrial dispute, war or act of God, or any thing outside the control of Dubai First. Nor shall Dubai First be responsible for any delay in transmission to Dubai First of evidence of EPP by the specified merchants or any other third party.
  • The Terms & Conditions herein shall be without prejudice to the existing Credit Cards Terms & Conditions of Dubai First, governing the issue of the use of Dubai First’s Credit Card and shall apply to the EPP.
  • If at any time dispute arises in connection with either the EPP or these Terms & Conditions, Dubai First’s decision in connection with the same shall be final and binding. Dubai First reserves the right to terminate the EPP without prior notice.

 

ANNEXURE 2 -DUBAI FIRST REWARDS

  • Dubai First Rewards program is offered to Dubai First’s Primary Cardmembers. No special enrolment or fee is required, although Dubai First reserves the right to introduce an enrolment fee at a later date.
  • During the program period for Dubai First Rewards, the eligible Cardmembers will be awarded 1 DubaiDinar (”DD”) for every 1 UAE Dirham charged by the Cardmember of the Card Account for purchase of select good(s) and service(s). Dubai First reserves the right to change at any time and without prior notice the ratio between the following:
    1. The number of DD to be awarded;
    2. The specified amount charged to the Cardmember’s Account;
    3. to change the ratio of award for selected Transactions, and;
    4. to change the eligibility of Transactions for earning DD.
  • Transactions that are eligible for DDs will be all retail transactions. DDs will not be earned for Cash Advances including purchase of traveller cheques, casino chip purchases etc. and all charges and fees billed to Card Account. Dubai First may amend the above list of transactions eligible for DDs from time to time at its discretion. Dubai First’s decision as to what constitutes an eligible transaction for the earning of DDs shall be final and conclusive.
  • DDs accrue in the Primary Cardmember’s account, but may be earned through Supplementary Card usage as well.
  • The Cardmember can redeem the DDs issued at any time subject to clause 21.6 and 21.7
  • Participants in good standing who had closed their Card Account can redeem their DDs within 30 days from the date of closure.
  • Dubai First reserves the right to suspend or exclude any Cardmember from participating or continuing to participate in Dubai First Rewards program if:
    1. In its opinion any Cardmember has in anyway breached these Terms & Conditions, or
    2. In its opinion any Cardmember’s conduct of account is in a manner inconsistent with the object and the intent of Dubai First Rewards.
  • Dubai First may at its discretion cancel all DDs, which have been accrued on the Card Account if the Card Account is suspended or excluded from participation in Dubai First Rewards program.
  • Unless Dubai First hears from the Cardmember within 15 days from receipt of the monthly Statement of Account, the DD details for the Card Account are considered correct.
  • Dubai First will from time to time issue a Rewards Catalogue which will set out the number of DDs required to exchange for a specific goods and/or services.
  • Dubai First may at any time at its discretion suspend or terminate Dubai First Rewards by giving a written notice to a Cardmember in advance. If Dubai First terminates Dubai First Rewards, then it may specify the period after that termination point within which a Cardmember may redeem outstanding DDs. At the end of that period, remaining DDs will be null and void. No entitlement will accrue in respect of any use of a Card made after the termination of Dubai First Rewards or during any period of suspension of Dubai First Rewards. Suspension or termination notification will be communicated to Cardmembers through mail to the address to which Statements of Account are sent and posted at all Dubai First branches.
  • Dubai First reserves the right to vary or cancel any benefits or features of Dubai First Rewards without notice.
  • Dubai First shall be entitled to have an agent or contractor to undertake fulfilment of all or part of Dubai First Rewards on its behalf. The Cardmember consents to Dubai First supplying any such agent or contractor with such information as is required by them to perform their duties.
  • Program Validity: Dubai First Rewards program is an evergreen program without any expiry. However Dubai First reserves the right to limit the validity of the Rewards program at any point as it deems fit by providing an advance notice to the Cardmembers.

These terms and conditions apply as of 10th September 2015 and supersede all previous versions thereof.

Dubai Mementos

  • Dubai Mementos (DM) is offered to Dubai Moments Platinum and Titanium Primary Card members as part of Dubai First Rewards Program. No special enrolment or fee is required, although Dubai First reserves the right to introduce an enrolment fee at a later date.
  • Dubai Mementos (DM) is offered to Dubai Moments Platinum and Titanium Primary Card members as part of Dubai First Rewards Program. No special enrolment or fee is required, although Dubai First reserves the right to introduce an enrolment fee at a later date
  • Eligible Card members will be awarded Dubai Memento/s (”DM”) for every 1 UAE Dirham  spend  by the Card member from the respective Card Account for purchase of select good(s) and service(s), as follows:

 

Spend Category Dubai Moments Titanium Card Dubai Moments Platinum card
Domestic spends 1 1
Dubai spends 1.5 2
Overseas spends 2.5 3

 

  • Dubai First reserves the right to change at any time and without prior notice the ratio between the following:
    1. The number of DM to be awarded;
    2. Value of the DMs awarded to Card member’s Account;
    3. to change the ratio of DMs awarded for selected Transactions, and;
    4. to change the eligibility of Transactions for earning DM.
  • Transactions that are eligible for DMs will be all retail transactions. DMs will not be earned for Cash Advances including purchase of traveler cheques, casino chip purchases etc. and all charges and fees billed to Card Account. Dubai First may amend the above list of transactions eligible for DMs from time to time at its discretion. Dubai First’s decision as to what constitutes an eligible transaction for the earning of DMs shall be final and conclusive.
  • DMs accrue in the Primary Card member’s account, but may be earned through Supplementary Card usage as well. DMs awarded to the Card Members will be shown in the Card member’s monthly statement and will be redeemable in the manner as set out in the Rewards Catalogue and valid for redemption against the items as per the latest Rewards Catalogue (available over the website www.dubaifirst.com) and are only redeemable by the Card member if the Card Account is operating (not cancelled or terminated) and current (no past due balances).
  • The Card member can redeem the DMs issued at any time subject to the terms and conditions mentioned herein. However Dubai first reserves its right to be exercised at any time, without prior notice to Card member, to apply time limitation on the validity of the DMs earned by the Card members and credited to the Card Account.
  • Any request placed for the redemption of DMs against the items available in the Rewards Catalogue is subject to Dubai First’s approval, the availability of the items at the time of placing the redemption request by the Card member as well as any restriction applied by the suppliers of the item selected. Dubai First may without prior notice to the Card Member withdraw or substitute any items selected item with any other item in the rewards catalogue of comparable value or nature.
  • Card members in good standing should redeem their outstanding DMs prior to their request for cancellation of the Card Account.
  • Dubai First reserves the right to suspend or exclude any Card member from participating or continuing to participate in Dubai Mementos, if
    1. In its opinion any Cardmember has in anyway breached these Terms & Conditions, or
    2. In its opinion any Cardmember ’s conduct of account is in a manner inconsistent with the object and the intent of Dubai Mementos Terms and conditions
  • Dubai First may at its discretion cancel all DMs, which have been accrued on the Card Account if the Card Account is suspended or excluded from participating in Dubai Mementos program.
  • Unless Dubai First hears from the Cardmember within 15 days from receipt of the monthly Statement of Account, the DM details for the Card Account are considered correct. Dubai First will from time to time issue a Rewards Catalogue and will be publi8shed in the company website (www.dubaifirst.com)which will set out the number of DMs required to exchange for a specific goods and/or services.
  • Dubai First may at any time at its discretion suspend or terminate Dubai Mementos program by giving a notice in the form of SMS or email to the Cardmember ’s contact details available with Dubai First PJSC. If Dubai First terminates Dubai Mementos program, then it may specify the period after that termination point within which a Cardmember may redeem outstanding DMs. At the end of that period, remaining DMs will be null and void. No entitlement will accrue in respect of any use of a Card made after the termination of Dubai Mementos program or during any period of suspension of Dubai First Rewards Program. Suspension or termination notification will be communicated to Cardmembers to the address to which Statements of Account are sent and posted at all Dubai First branches.
  • Dubai First reserves the right to vary or cancel any benefits or features of Dubai Mementos without notice.
  • Dubai First shall be entitled to have an agent, or contractor (Supplier) on its behalf to undertake fulfilment of all or part of Dubai Mementos accrued to the Card Account. The Cardmember consents to Dubai First supplying any such agent or contractor with such information as is required by them to perform their duties.
  • Dubai First shall only be responsible for forwarding the Card Members DMs fulfillment request to the Supplier. Dubai First is and shall not be considered at any time as the Supplier of the items available in the Rewards Catalogue for the redemption of DMs and its fulfillment.
  • Redemption request once submitted to Dubai First cannot be cancelled, revoked or altered by the Card member.
  • Dubai Mementos redeemed upon Card member’s request will not be refunded.
  • Dubai First shall not be liable for any loss of profit, savings, contract, revenue, interest or goodwill or any consequential, indirect, incidental, special or punitive loss, damage or expenses or loss of data sustained by the Card member as a result of redeeming the DMs and/or possessing or using the redeemed DMs nor shall Dubai First be responsible or held liable for any amount payable by the card member to any third party arising out of the fulfillment of DMs or any  negligence, breach of statutory or other duty on the part of Dubai First and/or the Supplier.
  • Dubai First gives no warranty whatsoever(whether expressed or implied) and undertakes no liability I respect of the quality of items in the Rewards Catalogue for fulfillment of DMs or their suitability or fitness for any purpose.
  • Program Validity:  Dubai First reserves the right to limit  or modify the validity of the Dubai Mementos at any point as it deems fit , with or without notice to the Card member which will be published in our website from time to time.
  • Dubai First will not be liable for any delays or disruptions of the DM fulfillment or crediting of any accrued DMs due to any Force Majeure event including but not limited to system failure, fire, war, earthquake etc. or any act of nature or other causes of like character beyond the control of Dubai First or any of the Suppliers.

These terms and conditions supersede all previous versions thereof and will be in effect from 6th June 2016.

Dubai First Cash Back Scheme

  • Cash back is offered to Titanium Life/Dubai First Cash Back Card, Emirati Card, Dubai First Classic MasterCard and Gold MasterCard credit cardholders. No special enrolment or fees are required, although Dubai First reserves the right to introduce an enrolment fee at a later date.
  • The term cash back credit cardholders wherever used in these terms and conditions shall mean to include Titanium Life/Dubai First Cash Back Card, Emirati Card, Dubai First Classic MasterCard and Gold MasterCard.

Cash back credit cardholder shall be eligible for cash back subject to these terms and conditions.

The following Terms and conditions shall be applicable to Dubai First Cash Back Program. Kindly note that the Terms and conditions stated herein form an integral part of the General Terms and Conditions of Dubai First Credit Card and should be read in addition to the same. You shall be deemed to have accepted all Terms and Conditions contained herein upon signing or activating and/ or using the Dubai First Credit Card.

A.DEFINITIONS

Any term referenced in the below Terms and Conditions, but not defined herein would be interpreted in accordance with Dubai First Credit Card- General Terms and Conditions.

  • Dubai First Cash Back Program/Program refers to the Cash Back reward loyalty program offered by Dubai First PJSC to its eligible Card members for retail purchases on their Credit Card.
  • Cash Back Amount means the Amount that Card members can earn to redeem against Cash Back for all eligible transactions on their eligible Dubai First Credit Card as determined by Dubai First from time to time.
  • Domestic Spends means any eligible retail spends done within the UAE
  • International Spends means any eligible retail spends done outside the UAE in any currency other than in UAE Dirhams.

B.CASH BACK FEATURE

  • Cash Back is a cash denominated loyalty reward accrued vide transactions performed on the cash back credit card, that are categorized as eligible by Dubai First from time to time.
  • Dubai First may impose and/or vary the fee and charges applicable to the Program at its sole discretion from time to time.
  • Cash Back Amount accumulated under the Card member’s Credit Card Account will be valid for redemption against equivalent Cash only in Dirham’s (AED) which will be awarded to the Card member through a credit transaction to his /her  card upon his/her request for redemption. No cheques or cash will be issued by Dubai First as part of this Program.

C.ELIGIBILITY

  • In order for a Card member to benefit from Dubai  First Cash Back  Program, his/her applicable Credit Cards must be valid and in good standing as per the criteria and standards applied by Dubai First  from time to time, including:
    • Any primary and supplementary card(s) that are issued to the Card member
    • All other services availed with Dubai First, including loans.
  • Dubai First would specify a minimum amount, which shall govern the eligibility for the redemption of Cash Back for a particular Cash Back redit card member.
  • The accumulation of Cash Back from the amount spent may vary across the type of cards during a particular month.
  • Dubai First cash back Program allows the Cash Back card member to be eligible for Cash Back on retail purchase and transactions incurred. However, a particular transaction shall not be deemed to be termed as an eligible cash back transaction, if the same is accrued as a result of the following:
    • All/Any penalty fees
    • Annual fees, membership fees or renewal fees
    • Balance transfer
    • Loan on phone
    • Dial a cheque at 0% Interest
    • Retail Transactions converted into 0% interest Easy Purchase Plan
    • Easy Purchase plan enrollment fee (if charged)
    • Retail spends made under the categories defined as “Utilities” and “Government services” as defined by Visa/MasterCard.
    • Transactions made at exchange houses
    • Finance charges
    • Cash and quasi cash transactions
    • Transactions reversed by Merchants
    • All /Any other fees and charges that are levied by Dubai First and or specified as ineligible transactions by Dubai First at its sole discretion.
  • To qualify for a Cash Back accrual, the Cash Back credit card member’s minimum monthly spend should be as under:
    • Classic MasterCard- AED 500
    • Dubai First Cash Back Card, Dubai First Titanium Cash Back Card , Dubai First Emirati Card, Dubai First Gold MasterCard- AED 1000

D.ACCRUAL OF CASH

  • A Cash Back credit card member becomes eligible for a Cash Back as per the promotional schemes offered by Dubai First from time to time.
    • A Cardholder cannot accrue Cashback for any retail purchase(s) incurred prior to his/her Enrolment Date.
    • Cashback accumulated by a Cardholder on the Card cannot be combined or used in conjunction with Cashback of his/her other Cards at the time of redemption or transferred to any other card or customer loyalty program unless otherwise specifically notified by Dubai First.
    • The Cashback is not transferable by operation of law or otherwise to any other person or entity. The Cashback is an accrual payable solely at the discretion of the Dubai First; it is not an attachable account balance and neither is it a balance which may be transferred to any other person or entity.
    • The accrued Cashback has a monetary value on redemption; it can be redeemed only as a credit to the Primary Card account.
  • Dubai First reserves the right to alter, amend and change the Cash Back slabs at any time without prior notification to the Card member.
  • The maximum Cash Back accrual that a Dubai First Cash Back/ Titanium Life credit card member can avail during a particular month shall not exceed AED 1,000.
  • The maximum Cash Back accrual that a Dubai First Cash Back/ Titanium Life credit card member can earn on Dining and Entertainments purchases during a particular month shall not exceed AED 200, Cash Back earned on both categories combined  will be included in and will be subject to the maximum monthly cash back of AED 1,000 per month.
  • The 5% cash back is only applicable on Dubai First Cash Back/ Titanium Life transactions carried out at merchants classified as Restaurant and Entertainment (including Motion Picture Theaters) merchants by MasterCard.
  • The 5% cashback for eligible spends in a billing cycle on the Dubai First Cash Back/ Titanium Life will be credited to the customer in the subsequent billing cycle.
  • Dubai First is not responsible if a transaction does not get captured under the appropriate merchant category code.
  • The Cash Back earned by a supplementary Card member will accrue to the account of the primary Card member.

E.CASH BACK ON INTERNATIONAL TRANSACTIONS

  • Cash back will be awarded to a Cash Back cardmember on International transactions fulfilling minimum monthly spend criteria as specified by Dubai First from time to time. The said bonus Cash Back will be calculated based on the transactions billed to the credit card statement for a particular billing month.
  • Dubai First shall also award additional cash back at its discretion, the inception and commencement of which shall be intimated by prior notification to the Cash Back credit cardmembers vide accepted modes of communication that shall be decided by Dubai First from time to time.
  • Any variation, alteration, modification, and/or amendment to the terms and conditions shall be published on the Dubai First website: www.dubaifirst.com/cashback and shall supersede the earlier terms and conditions communicated to the “Cardholder”
  • The offers listed on the website, www.dubaifirst.com/cashback will be the valid offers at any point in time during the promo period. These offers may keep on changing during the offer period and for an updated list of all offers, customers should visit the website www. dubaifirst.com/cashback before deciding to avail the relevant benefit. Dubai First shall not be liable for honoring any discount/benefit in case the offer no longer exists on the website.

F.REDEMPTION

  • The Cash Back credit card member should accrue a minimum Cash Back of AED 100 at any point in time to be eligible for Cash Back redemption.
  • A cash back credit card member can redeem the Cash Back at any time by lodging a request at the phone banking services (+9714 506 8888) of Dubai First.
  • Dubai First does not specify a particular amount which can be redeemed as cash back. However, the Cash Back credit card member should have a minimum of AED 100 in his cash back purse to be eligible for the initial and any successive redemption.
  • The cashback will be credited to the Primary Card Account within 10 working days of receipt of the redemption request from the Primary Cardholder.
  • On redemption, Cash Back Amount balance will automatically be subtracted from the Cash Back Amount accumulated in the Card member’s Dubai First Credit Card Account.
  • All redeemed Cash Back points shall be deemed as a payment made by Dubai First to the cash back credit cardmember. However, such payment is made exclusively as part of the Cash Back Program offered by Dubai First in accordance with these terms and conditions, and the same does not in any way create a monetary liability or obligation on Dubai First in that regard.
  • Any request placed for the redemption of Cash Back Amount is subject to Dubai First’s approval of the redemption requested by the Card member, as well as any Dubai First Cash Back Terms & Conditions restrictions applied by Dubai First for the redeemed Cash Back Amount.
  • The Card member will not be able to cancel any redemption request once placed nor can this be reconverted back to Cash Back points accrued.
  • In the event of  the Cash Back credit card member ‘not falling within the eligibility criteria stipulated by Dubai First in respect of  transactions during a particular month, then the Cash Back credit card member cannot claim for Cash Back redemption in respect of that month.
  • The Card member’s  Cash Back Amount accumulated will be cancelled if the Cardmember’s eligible Credit Card account:
    • is Closed; or
    • is not in good standing(not maintaining good credit history) in the opinion of Dubai First
    • in the event of death of the Card member
    • A breach of the Dubai First Credit Card – General Terms and conditions has occurred; or
    • Any other event, which, in the sole discretion of Dubai First may result in the cancellation of the Dubai First Cash Back Amount.
  • Dubai First may, at its sole discretion and without prior notice to the Card member, add to, amend or remove list eligibility criteria which shall be final and conclusive.
  • The Cash Back accumulated is valid for a period of 24 months from the date of accrual. The Cash Back so accrued will have to be redeemed within the first 24 months of such accrual. In case the cash back credit card member does not redeem the Cash Back so accrued, the cash back accrued so far shall expire and Dubai First reserves the right to retrieve such monies without prior notification to the Cash Back credit card member.
  • The amounts accrued/redeemed by way of Cash Back shall be narrated in the statement of account for a particular billing month (during which time the Cash Back credit card member may have availed of the cash back Program).
  • The books and records of Dubai First shall be conclusive evidence in respect of the number of Cash Back Amount registered and credited to the Card member’s Dubai First Credit Card account.
  • In the event the Primary Card account is voluntarily closed by the Primary Cardholder, the Cashback accumulated on his/her Card can be redeemed within 30 days of closure, subject to the same being requested in writing, otherwise the same shall automatically lapse and shall stand forfeited. In the event of cancellation of the Card for any other reason, all accumulated Cashback shall stand forfeited. If the Card is blocked or suspended for any reason whatsoever, then the Cashback accumulated shall stand forfeited but may be reinstated, at the sole discretion of Dubai First.
  • Dubai First’s decision on computation, lapse, cancellation, forfeiture, credit, debit and re-instalment of Cashback shall be final, conclusive and binding on the Cardholder.
  • Dubai First may without prior notice to the Card member withdraw or substitute any of the Cash Back Amount for another reward of comparable value or nature.

G.ACCEPTANCE OF TELEPHONIC INSTRUCTIONS

  • The Card member authorizes Dubai First to accept telephonic request whenever Dubai First receives a telephone call from a person who identifies himself/herself as being the Card member, and answers the identity verification questions successfully.
  • The Card member agrees that the confirmation by the caller of the Card member’s identity, by provision of the personal details required by Dubai First, will be sufficient evidence for Dubai First to identify the caller and to act upon his/her instructions.
  • The Card member hereby consents to the recording of such telephone calls by Dubai First and accepts such recordings as evidence before a court of Law or any other legal proceedings with regards to the Cash Back Program.
  • The Card member authorizes Dubai First to accept instructions and/or requests by a letter, internet, IVR, SMS, or any other channel introduced and acceptable to Dubai First from time to time.
  • The Card member agrees that Dubai First’s records pertaining to the Cash Back program will be final and binding.

H.GENERAL EXCLUSIONS

  • The Cash Back Program that is available on a Cash Back credit card member shall be operated with bonafide intentions and any fraud or misuse/abuse of the Program may result in the nullification of all accrued Cash Back or forfeiture of the said Program to the particular card member. Dubai First reserves the right to cancel the credit card in case of such an eventuality of fraud or abuse of the above Program.
  • The Cash Back Program is offered as an additional reward program. The said Program shall be a supplement to the existing General Terms and Conditions of Dubai First credit cards. In case of any dispute with regard to the Cash Back Program and the General Terms and Conditions that govern the usage of Dubai First credit card, then the Terms and Conditions governing such usage shall prevail.
  • All the Cardmember’s accounts must be valid (meaning not cancelled or terminated) and current (meaning there are no past due balances on any of the Card member’s Card accounts) to be eligible for redemption of the Cash back. In the event of any of the Card member’s accounts being blocked/suspended/overdue for any reasons whatsoever or if the Card member breaches these Terms and Conditions, Dubai First reserves the right to suspend the operation of the Cash back Program or cancel and nullify all the Cash back accumulated at its sole discretion.
  • The Cash Back facility is not available for transactions intended for business or commercial use or on transactions conducted at establishments owned by the cash back credit card member either wholly or in part, or any other transactions deemed as inappropriate by Dubai First from time to time. Any such transactions shall automatically disqualify the cash back credit cardmember from the Cash Back feature and Dubai First reserves the right to recover such monies obtained by the Cash Back credit cardmember as a result of the cardmember engaging in such transactions.
  • The Cash Back that is accrued as a result of the transactions shall be redeemed only when the same is billed to a Cash Back credit card member’s monthly statement (the word redemption wherever used has the meaning assigned to it and does not by itself provide/vest any right on the Cash Back credit card member to lodge a claim against Dubai First in connection with the said expression).
  • The Cash Back feature cannot be exchanged/swapped/ bartered with any of the rewards/loyalty schemes that Dubai First may or might have offered from time to time.
  • Dubai First is and will remain entitled, at any time and without any prior notice or liability to the Card member in any manner whatsoever, to terminate the  Cash Back Program and/or cancel and/or vary its benefits or features, and/or vary, add to or delete any of the Terms and Conditions outlined herein, and/or withdraw or change the participants of the Cash Back Program, and/or modify or limit the value and any time limitations on the validity of  Cash Back and/or the manner of their redemption even though any of such acts may diminish the value of the Cash Back Amount already accumulated.
  • The First Cash Back Amount earned will not be transferable to any other person or entity.

I.LIMITATION OF LIABILITY

  • Dubai First  shall not undertake any liability directly or indirectly arising out of or related to (i) the Cash Back Program or card member’s participation in the Cash Back Program; (ii) any failure, delay or decision by Dubai First in administering the Cash Back Program or amending these Terms and Conditions or the basis on which card member can redeem Cash Back Amount (iii) unauthorized use of cardmember’s Credit Card; (iv) any offer, representation, statement or claim about the Cash Back Program.
  • Dubai First will not be liable for any delay in redemption requests of Cash Back due to any Force Majeure event including but not limited to system failure, fire, war, earthquakes, etc. or any act of nature or other causes of like character beyond the control of Dubai First. Dubai First would be deemed to have acted in good faith in response to any instruction to the card member in respect of any matter in relation to this program and fulfillment of any redemption request.
  • The Card member shall not be entitled to claim or allege any loss, damage, liability, expense etc. attributable, directly or indirectly to any such good faith action of the Dubai First and the Card member shall indemnify and hold Dubai First harmless in respect thereof.

J.SALES PLAN

In case of early settlement customers have to pay the unbilled interest amount.

For Insurance Terms & Conditions, please click here